Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
My client does not use invoices. Deposits are recorded directly. Why can I not see these deposits (or any activity for that matter) when I pull up that customer?
Solved! Go to Solution.
Accessing your customer transactions is indeed important, @jantco. Allow me to provide you with a set of steps that can effectively address your concern.
In QuickBooks, you can see the transactions of your customer within the Sales menu. Since you don't have that option yet, I recommend creating an invoice for you to see this option. You may also delete the invoice after viewing the transactions.
Kindly follow these steps:
Step 1: You need to create an Invoice so that you can see the Type dropdown.
Step 2: View the transactions with your customer.
In addition, you may also want to learn how to Edit, delete, and restore list elements in QuickBooks Online.
You're always free to reply whenever you have further concerns regarding the transaction list or anything that relates to it. I'll be here to help you. Have a great day!
I understand the importance of seeing our customers' activity, jan.
In QuickBooks Online (QBO), we can obtain our customer's activity by manually pulling them individually. However, we can also run a report that functions similarly.
We can pull up the Deposit Detail reports and filter them into Deposit transactions. The report lists all your completed bank deposits.
Here's how:
Also, you can click the individual deposits to get more details.
You can read this article for more info: Record and make bank deposits in QuickBooks Online.
Alternatively, if your customer immediately pays for the product and services, we can create sales receipts. This is another way of recording your customer's remittances.
If you have any questions about managing your customers in QBO, feel free to leave a reply. We're one post away. Take care!
Thanks for your response, Erika.
That does work, but it's pretty cumbersome. I still don't understand why this information is not available in the customer's record. The name is on the deposit, so why doesn't it show up?
Thanks for checking back with us, @jantco.
I believe I've found exactly what you're looking for. If you change the filter settings, the deposits will show as well. Let me show you how:
That should do the trick. Please let me know if you have any issues pulling the data. Take care and have a good one!
This would be great and would solve the problem, but I don't have an option for type. Right below the line with Transaction List mine just says "Create and send invoices-then get paid". I tried to add a screenshot, but it won't upload.
Hello there, jantco.
I've replicated your concern and located the deposits using Tori's suggested steps. Please send us a screenshot to aid in resolving the issue.
In the meantime, let's perform basic troubleshooting steps. You may have accumulated too much historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.
First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
Once done, review the deposit. If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.
Additionally, you may want to check out these articles as your reference to guide you in case you need to personalize your invoices and other sales forms and receive invoice payments in QBO:
Keep me posted on how it goes in the comments below. I'm here to assist with other concerns regarding customer deposits or managing sales and income transactions in QBO. Take care.
I cannot get my screenshot to attach. Which tool for screenshots will work here?
Hello there, @jantco.
I want to ensure that you can find the right tool for taking screenshots in your QuickBooks Online.
If you are using Windows, I suggest using the Snipping Tool that is already installed in your Windows system. This tool can be used to take screenshots of an open window, rectangular areas, a free-form area, or an entire screen.
Here's how to access the Snipping Tool:
If by any chance you are using a Mac, you can find tools for taking screenshots in your Mac App Store.
Just in case you want to add or delete attachments in QuickBooks Online, you can check out this article for more guidance: Add or delete attachments in QuickBooks Online.
If you have any other concerns about attachments in QBO, don't hesitate to leave a comment below. I will be happy to help.
Which tool for screenshots will work here?
Yes, the Snipping Tool is the best. After you have saved the snip, click on the camera icon during your reply and upload the snip to your message.
thank you. I was using the snip tool but was trying to drag it directly instead of using the camera.
Here is what I see in my customer page. I don't have that option to change what is included.
Accessing your customer transactions is indeed important, @jantco. Allow me to provide you with a set of steps that can effectively address your concern.
In QuickBooks, you can see the transactions of your customer within the Sales menu. Since you don't have that option yet, I recommend creating an invoice for you to see this option. You may also delete the invoice after viewing the transactions.
Kindly follow these steps:
Step 1: You need to create an Invoice so that you can see the Type dropdown.
Step 2: View the transactions with your customer.
In addition, you may also want to learn how to Edit, delete, and restore list elements in QuickBooks Online.
You're always free to reply whenever you have further concerns regarding the transaction list or anything that relates to it. I'll be here to help you. Have a great day!
I was having this same issue for a client that doesn't use invoices, I created a $0 invoice for 1 customer and it then allows me to see all information for all customers. However, if I delete that invoice it then reverts back to hiding everything. There shouldn't need to be an invoice to access the rest of the customer transactions.
Welcome to the Community space, @Shirley15.
I am here to provide some insights about viewing your customer's information without creating an invoice in QuickBooks Online.
If you wish to view your customers' transaction history without creating a dummy invoice, you can access the information through your bank register or by running a Transaction List by Customer report.
Here's how:
We value your opinion and suggestions about how QuickBooks Online (QBO) works. This will guide our product engineers on how to improve existing features and develop new ones to meet the needs of our customers. Here's how:
Moreover, I'm adding this helpful article as you reference in customizing your sales forms in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Please don't hesitate to return to this post if you have other concerns about viewing your customer's information in QBO. I'll be here to lend a hand.
I really don't think the solution selected as the "Best Answer" embodies the problems correctly.
1st I think it's important to direct a person with this question to the decided workflows Quickbooks Promotes. You can find them here:
Get started with customer transaction workflows in QuickBooks Desktop
The next step in the question is to answer the user's question directly. How can you see the deposits of a customer if you don't invoice or follow one of the workflows. The answer is to 1) List the Customer in the "Received From" on the Line item of the deposit. Then under the Customer Transaction select the Type "All plus deposits" (img Item 1). The deposits will show up there.
The Third Piece of this question is to provide the simplest workflow solution that would solve the problem presented. In this case this is Workflow 2. Which is "Workflow 2: Sales Receipt - Deposit". If you take the time to do this, then you will still be able to capture Customer Transactions related to the services and also create a deposit receipt from multiple customer transactions.
In our scenario we created an Item: "301 General Services" to capture all the income received. This provides a very simple transactional entry that makes the rest of the process relatively painless.
I was on the phone with technical support for over 45 minutes today for this same issue. When I change the type to All Plus Deposits, they show up. But, some of my deposits appear as a negative amount. How do I fix that? They are commission deposits not associated with an invoice or sales receipt..
I've got the answer to your question, lfigarelli1. Let me address it in detail.
Each accounting transaction impacts at least two accounts with equal and opposite effects. In the double-entry accounting system, these transactions are documented as debits and credits.
The bank deposit will only be positive if the line item tracked from the customer is negative. I've attached a screenshot for visual reference.
Additionally, take the time to review and reconcile your account to confirm that your financial records are precise and up to date.
Please don't hesitate to add a reply if you have further questions about handling deposits or other issues. I'll be sure to lend a hand again.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here