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PL27
Level 1

Desktop Enterprise 24 View Only Access Problems

 

HELP I did not renew QB Desktop Enterprise 24 in April 2026 and showed I would have a View Only option for one year after canceling  When I try & log in it states my One Year View only has expired? This is incorrect - I should have access to View Only for 1 year. I called & was told they were "working on this problem & I would be emailed"   Have heard nothing.  Feel like I was given wrong information stating they would email me - anyone experience this or have advice.  I am completely locked out of logging in?????

2 Comments 2
SIAB
Level 8

Desktop Enterprise 24 View Only Access Problems

I've noticed this issue popping up a few weeks ago. Using the trial version is the only solution at the moment. Furthermore, you can use it permanently to access your historical data.

NerbynMaeI
QuickBooks Team

Desktop Enterprise 24 View Only Access Problems

I understand the urgency of this matter. Since the Community space is a public forum, I don't have the secure access needed to view your account files or look into specific case details. You may consider reaching back out to our QuickBooks Live Support team for follow-up and to check on the status of your "View-only" access mode.

 

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