Disappearing vendor addresses

Let's identify and resolve the issue behind the disappearance of the vendor's addresses, MH-Grants.

Before anything else, can you specify which external ACH Payment you're using that's integrated into QuickBooks Online (QBO)? This way, we can provide more accurate guidance.

In the meantime, you can check the Audit log since it records all kinds of activities, and then you can filter it based on the time you've integrated your external ACH Payment into QBO.

You can also consider re-entering the mailing addresses of your vendors to pay bills and expenses. This can help determine if the problem with missing vendor addresses persists.

Here's how:

1. From the left menu, select Expenses, then choose Vendors.
2. Locate the vendor whose mailing address you want to re-enter.
3. Click on the vendor's name to open their profile.
4. Select the Edit button.
5. Update the vendor's mailing address in the Address field.
6. Hit the Save button to save the changes.

You can now use the updated mailing address when paying bills and expenses for the vendor.

If you want to see how much you're paying each vendor every month, you can check this article: Monthly expense report.

Return to this thread if you have more inquiries with disappearing vendor addresses or any QBO-related queries. The Community will be at your help 24/7. Stay safe.

I have added Melio for paying bills, which I had been using before QuickBooks online bill-pay changed (increased fees). I also had only been using Melio for paying bills on one particular checking account. After I added a second checking account from which to pay--that is when I began 'losing' addresses from Vendors' records.

I have re-added the addresses as I have discovered them missing. It's just annoying to have to either void the check, edit, and re-print, or, address and use a non-windowed envelope separate from our usual check-envelopes. 

No one else enters or edits this information in our QBO file, only me, so I know it is not a user-generated issue / edit. 

I am having the exact same issue with Melio. We've been using Melio for years and all of a sudden the addresses have started disappearing for many of our vendors that we have paid many times in the last few years. How can we recover them without having to re-add all disappearing addresses? My current fear is when 1099's roll around we will have to do a lot of data entry that was not expected in an already busy time of year. Thank you!

I'd like to route you to the appropriate support to recover your vendor addresses without manually entering them again, CCRWTBR.

To have your account securely checked, I suggest contacting our customer support. They have the proper tools to access your specific account information to check why this is happening, and open an investigation on the matter if needed.

Rest assured they will be able to accommodate you through M-F 6 AM to 6 PM PT, and Saturday 6 AM to 3 PM PT for Plus, Essentials, and Simple Start. And any time, any day for Advanced subscriptions. Here's how you can reach out to them:

1. Sign in to your QuickBooks Online company.
2. Select (?) Help.
3. Use the search field to enter your inquiry and search for Help articles, or:
   • Select Contact Us, then select a topic to connect with the right expert.

Additionally, I want to offer you a helpful resource that you might want to read: Memorize Reports in QuickBooks Online.

The Community is always available to assist if you have further questions about disappearing vendor addresses. Feel free to reply in the thread, I'll be happy to help.