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reagansbrickoven
Level 1

Does anyone else get error 187? My security questions are correct and I also went to my banking website and answered banking questions there.

 
2 Comments 2
HoneyLynn_G
QuickBooks Team

Does anyone else get error 187? My security questions are correct and I also went to my banking website and answered banking questions there.

Hello there, @reagansbrickoven.


Welcome to the Community space. I can share some insights about the Error 187.

 

The Error 187 means you've provided an incorrect answer to the security question. However, since you've already followed the recommended solutions, I advise calling our Customer Care Team.

 

They have more tools to help us isolate and investigate the cause of this. To get their contact details, please follow this steps:

  1. Go to https://help.quickbooks.intuit.com/en_US/contactus.
  2. Select your QuickBooks product.
  3. Select a topic.
  4. Click the Get Phone Number button to see the support number.

That should point you to the right track, reagansbrickoven.

 

Please let me know how the call goes or if you have follow up questions about banking. I'm still here to offer my assistance. Have a good one.

Real Property
Level 1

Does anyone else get error 187? My security questions are correct and I also went to my banking website and answered banking questions there.

I've fixed this issue for myself.

 

The problem was my bank account was set up with a "2-step verification". This would send an alert to my phone to allow a sign in. Problem with Quickbooks is it gives an error before you have a chance to allow the sign in.

 

I temporarily shut off my 2-step verification to update my account.

 

Maybe this will help?

 

Cheers. 

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