Thank you for choosing QuickBooks as your business tool for a long time, @cdilisio. Please know that this isn’t the kind of service we want you to experience.
I also understand the inconvenience of having a suspended account. I’ll make it up to you by sharing some information on how to deal with the subscription payments and guide you through the downgrading process.
QuickBooks Online Plus and Essentials are different subscriptions. That’s why you’ll get separate charges upon downgrading.
Since you mentioned that you've been with our Support Team, they can be your best source for charge inquiries, such as the $860 for QB Plus and $270 for QB Essentials payments. You’ll want to work with them for any refunds you may have. Rest assured that, they will be able to help you determine the best course of action for downgrading and transferring your data from one account to another.
You'll only have read-only access to your data for a year after you cancel your subscription. If you wish to save your data but downgrade to a lower version, you can do so right from your existing account. Here's an article for the detailed steps and the things you need to know before downgrading: Downgrade your QuickBooks Online subscription.
Before proceeding, you'll want to know more about what happens to your data upon canceling: What happens to my QuickBooks Online data after I cancel?
Keep in touch if I can be of further assistance with downgrading your QuickBooks account. Wishing you and your business all the best!
