Email Later not working properly

Thank you for posting your concern here in Community, @hansae13.

Here are the steps to resolve the email and printing invoice issue. We can perform these troubleshooting steps using QuickBooks Tool Hub. This tool can help you fix common errors. Just remember to close QuickBooks before using the tool hub.

Here's how:

First, you'll need to download the most recent version (1.6.0.5) of the QuickBooks Tool Hub. Then follow these steps to proceed:

1. Open the file you downloaded (QuickBooksToolHub.exe).
2. Follow the on-screen steps to install and agree to the terms and conditions.
3. After the installation finishes, double-click the icon to open the tool hub.

Next, run the Quick Fix my Program in the Tools Hub.

1. In the QuickBooks Tools Hub, click Program Problems.
2. Select Quick Fix my Program.
3. Start QuickBooks Desktop and open your data file.

Moreover, if you want to manage your customer transactions and ensure accurate bank deposits, you can refer to this article: Take and process payments in QuickBooks Desktop.

Feel free to ask if you have any follow-up questions about email later and printing your invoices in QuickBooks Desktop. We're always here to lend a helping hand.

This has been done multiple times, we are in multi user mode all the time so running a tool on a regular basis its a bit much and shouldn't have to happen weekly. This also does not fix the issue 

Hi there, hansae13. I can imagine your frustration right now, especially given the routine tasks you've been performing in a multi-user environment. The repetitive nature of this problem can be indeed frustrating. Let's explore alternative solutions to ensure that the Email Later feature works seamlessly.

We'll begin by making sure you have the latest release for QuickBooks Desktop. Here's a link you can use as a reference: Update QuickBooks Desktop to the latest release.

After that, use the Rebuild Tool to fix any potential data damage in your company file. Like this:

1. Go to the File menu.
2. Hover over Utilities and choose Rebuild Data.
3. On the QuickBooks Information window, click OK. Follow the onscreen steps to save a backup.
4. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
5. Once done, hit OK.

Then, check if there are still data issues In your file by running the Verify Data Tool. Here's how:

1. Go back to the File menu.
2. Hover over Utilities and select Verify Data.
3. If QuickBooks doesn't find any problems, click on OK. Otherwise, if QuickBooks finds an issue with your company file, hit Rebuild Now.

Once done, check and see if the Email Later option still gets unchecked after running a batch print for invoices. If it does, I recommend contacting our Support Team so they can look into it further. They have the tools to investigate this and, if necessary, open a ticket.

Should you have any other concerns about invoices, please feel free to reach out. We are always here to support you every step of the way.

We are not running batch print. When I batch sales orders to 1 invoice this is when it is turning off the print later then it does it every invoice after this, this seems like a glitch in the system. 

Hey, @hansae13. 

I appreciate you coming back with additional information about your issue. 

Since none of the troubleshooting steps are helping to resolve the problem, here's how to get in touch with our Customer Support Team so they can take a further look at your account: 

1. Go to the Help menu.
2. Press the QuickBooks Desktop Help option.
3. Hit the Contact us button.
4. Enter your question and tap Let's talk.
5. Scroll down and choose to Get a callback.

Please reach back out and let us know how the call goes. I'll be waiting for your response!