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llazen
Level 1

emailing forms

installed qb desktop pro plus 2024 on a new computer running windows 11 and microsoft edge - when i open qb an error message says a component is missing to send forms.  I believe the missing component is internet explorer 11 which is no longer available to download but needed to send forms.  what is the fix for this?

2 Comments 2
ShyMae
QuickBooks Team

emailing forms

Hi there, llazen. I'm here to ensure you can email your forms and fix the error message you've encountered. 

 

Let's take some troubleshooting steps and utilize the QuickBooks Tool Hub. It helps address common errors that you encounter when using the program. 

 

Here are the steps to help you get started:

 

  1. Close QuickBooks.
  2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Please save the file somewhere you can easily find it (like your Downloads folder or Windows desktop). If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. Double-click the icon on your Windows desktop to open the tool hub when the installation finishes.

 

Now, Run the QuickBooks PDF & Print Repair Tool: 

  1. In the QuickBooks Tool Hub, select Program Problems.
  2. Select QuickBooks PDF & Print Repair Tool. It will take about a minute to run.
  3. Print, email, or save as a PDF from QuickBooks Desktop again.


If the issue persists, we can restart and reset your temp folder permissions and reinstall or adjust permissions for XPS Document Writer. Refer to the Solution 2 to 4 section in this article for the detailed steps: Fix PDF and Print problems with QuickBooks Desktop

 

Moreover, I've added an article for future reference if you want to create a customized email template when sending messages/forms from QuickBooks: Create custom email templates in QuickBooks Desktop.

 

I'm always here for you whenever you require further help regarding emailing forms in QuickBooks Desktop. Click the reply button below and type in your query.

4Gal
Level 11
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