Hey RAL2,

Awesome job for keeping at it and really happy to hear you have a fix now

I'm running Outlook version 2210 (build 15726.20202) and the bug still occurs

That worked!!  Geez!  So it was an Outlook problem and not a Quickbook problem.

Thank you so much!

Hello there, @dbaker7!

I'm happy to know that your issue with sending emails via Outlook has already been resolved. Please know that the Community forum is always open to help you again with any concerns you may have in QuickBooks.

Wishing you continued success, @dbaker7!

not resolved yet - MS is telling me to download an outlook.reg file and then restart my machine but it is not working.

FIXED!!!!

I had the same problem and tried all of the suggestions on this thread - Nothing worked.

Then, finally I upgraded from Windows 10 to Windows 11 and my problem went away.

Similar issue... The change which helped us is click Edit, Preferences, Send Forms, click Use Plain Text for emailed invoices... Viola... Back to the way our invoices used to be sent. This all changed after an update to Quickbooks... Gee thanks quickbooks. 

Thank you for posting this.  Just saw yesterday what happened to the look of the emails after the last update.  It's awful.  I've been searching help files trying to find how to change the template so that awful header and centered text format goes away.  I would really like it to go back like it was before with the company name and invoice at the top - it looks much more professional, but the plain text is preferable to what they changed it to - that looks more like a kid's birthday party invitation.  

Why does QuickBooks change things like email templates without any information provided OR THE OPTION to keep and use what we have already taken the time to setup and are happy with.  On Friday I'm sending my tried and true email templates and on Monday they have these headers and footers that Intuit added and my custom verbiage is all centered.  I'm sending a customer a paid copy of their invoice and this header that they added without asking or notifying us says, Your invoice is ready?  Please pay this invoice on time.  IT'S ALREADY PAID! 

Frustrating!!

Thanks for getting involved with this thread, DSAcct.

QuickBooks is commonly updated to make improvements, like enhancing customization. I can certainly understand an ability to use what you've already had set up without the update's changes could be useful and have submitted a suggestion about it as of today.

You can also submit your own feature requests while using QuickBooks.

Here's how:
 

1. In the top menu bar, go to Help, then Send Feedback Online.
2. Choose Product Suggestion.
3. Enter your feedback suggestion.
4. Select Send Feedback.

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about your product by reviewing Intuit's Product Updates page.

For the time being, you can verify what can and can't be customized by following the steps in our Use & customize form templates article.

Please feel welcome to send a reply if there's any questions. Have a great Tuesday!