Enterprise is crashing Chrome and Slack

Yea, it crashes Firefox too, almost every time I open a company file. 

Intuit needs to get off their hands and fix this.

Hello, @justinlewissma. I know how it feels when something isn't working as it's supposed to. I'll share some insight and ensure you can open your QuickBooks Desktop (QBDT) flawlessly.

Upon checking here on my end, there's an ongoing investigation into why your Chrome and Slack are crashing when you open your QBDT file. Our engineer is currently working on it. We appreciate your patience as we investigate this further.

In the meantime, we can run the Quick Fix my Program from the QuickBooks Tools Hub. It will scan QuickBooks Desktop errors and quickly fix them. I'll show you how:

1. Close your QuickBooks.
2. Download the recent version of QuickBooks Tool Hub.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. Once the installation finishes, open the tool hub on your Windows desktop.
6. Select Program Problems and click Quick Fix my Program.
7. Then start QuickBooks Desktop and open your data file.

You can refer to this article for additional information: QuickBooks Desktop doesn't start or won't open.

Once your QuickBooks Desktop successfully opens, I suggest updating it to the latest release to avoid future errors. This way, we can ensure that your software is up to date with the newest improvements and fixes.

I'd also recommend contacting our Technical Support Team to look further into the issue. You can request a screen-sharing session so they can look over your setup and figure out what's wrong.

You can check out some related posts and articles that will help you manage your account and business on this page: QuickBooks Support Page.

I'll be a post away if you need anything else or if you have clarification on the process. Take care!

I wasn't clear in my original post. I've already tried the tool, it doesn't work.

In our situation Firefox seems fine. Slack and Chrome crash though.

@GebelAlainaM 

The errors we're seeing have nothing to do with data corruption or an installation issue.  They are due to the last past releases of recent versions of QuickBooks, which are buggy.The bugs are likely due to the new Intuit browser added at the last possible moment, even though Intuit has known for a year that MS is pulling Internet Exploder.

You of all people should know this as the issues been reported here for weeks, and your peers have stated multiple times that you're "working diligently" on the issue, which is likely nonsense, but in any case you should know.

Thanks for that one, BigRedConsulting.

I have doubled check and you are right that we have an ongoing investigation. I have updated my answers above to reflect that information.
 

I greatly appreciate that. Stay safe!

Are there any updates to this issue with QB Desktop (I'm using Pro and have the same problem)? It's extremely disruptive to workflow.

Having users with the exact same issue as well. Quickbooks Enterprise causing Chrome and Slack to crash. We have the latest 2022 updates applied. Did Windows updates on one machine and the issue seems to have maybe stopped....may be luck or perhaps a prior Windows update caused the issue like so many others have lately.

Hey there, @Novellaidea. 

Thanks for joining in on this thread about Chrome and Slack crashing when opening a company file. 

At this time, there isn't any updates. However, our Product Engineers are working hard to resolve this problem so the users that are affected can get back to running their business. 

I recommend contacting our Support Team to get added to the list of affected users. From there, you'll receive updates via email when they're available. 

Don't hesitate to ask other questions that you may have. I'm always here to have your back. Best wishes! 

I have called support twice, and they did not know about this issue, can you please alert the training Staff!

I called to be added to the fix update list, and I was told that engineering does not have this as a fix, Intuit is not internet based and does use it upon start up, and that no one is working on it, and they do no believe it is quick books related? I dont think they really even believe even me that is happening to others?  Can you get me a case number ?

Please know that this isn't the kind of service we want you to experience with us, @debhulslander.

I know you're putting so much effort and time into getting a resolution to your concern. I’ll make sure you get routed to the right direction of support to sort out this issue with opening your QuickBooks Desktop Enterprise.

As mentioned by my peer above, there's an ongoing investigation (INV-71226) that users also encountered the same issue with their QBDT Enterprise. Thus, it's the reason why they've also contacted our support. Please know that our team is aware of this matter and is currently implementing measures to fix it.

I understand that you've already contacted them, but I'd still recommend reaching out to our QuickBooks Desktop Support Team to add your account details to the list of affected users. This way, they'll be able to pull up your account in a safe environment and do further investigation regarding this concern. They can also create a case ticket for this if needed.

To ensure that we address your concern on time, you can check our available hours when contacting our support.

Please bear with us as we're working on this. Keep me posted if you have any other questions or concerns about QBDT-related tasks. I'll be around for you. Take care always!

@Carneil_C  RE: Please know that this isn't the kind of service we want you to experience with us, @debhulslander.

Reps write this exact phrase here on the community quite often, just like you did, as if it's a script.

However, the reality is that it is how Intuit wants it. Support has been like this for a long, long time and Intuit doesn't change it, and so the only conclusion is that this is how Intuit wants it. Otherwise it would be different.

You can add Outlook 2019 to the list, as we have one user where their Outlook crashes every time they log into our company file, while Chrome (also) crashing is more sporadic. I've already tried everything: repairs, uninstall/reinstall, checking for updates, nothing has helped.

Thankfully, it is only happening on only one PC, and not all of our PCs that access Quickbooks Desktop.

Welcome to the Community, Craig303.

I've reviewed our ongoing investigation (INV-71226) about this and can confirm there's some steps you'll want to try performing to suppress any open windows from loading when opening your company file.

Here's how:

1. Open QuickBooks and the company file.
2. Enter your admin credentials, then sign in.
3. After clicking Ok/Continue, press and hold the Alt key on your keyboard.
4. When the file loads completely, go to Edit, then Preferences.
5. Access your Desktop View section.
6. Confirm the Show Home page when opening a company file option is turned off.
7. If it isn't activated yet, tick Don't save the desktop.
   
8. Select OK.

Now you should be able to close your company file and open it without having to press/hold Alt.

I'd also recommend getting in touch with our Customer Care team and referencing the investigation's case number (INV-71226) if you haven't yet. This enables them to add your account to our list of affected subscribers. Once you've been added, you'll receive email notifications about any updates relating to it.

If there's any questions, I'm just a post away. Have an awesome day!

Thanks for the reply. I have asked the user who is experiencing these issues to make these changes and give it the next few days to see how it goes.

We are having the same issue, but I've noticed the crashing isn't specific to the other program - it just depends on which program was last active when opening the company file. 

For instance, I've had all the programs I use (internet browsers, teams, excel, word, file explorer, internal inventory system, etc.) crash when opening the company file. Which one closes is just dependent upon which was last active prior to opening the file. 

We did not have this issue until we upgraded to 22. 

Any information or updates from the engineering team on this issue?

Hello there, @justinlewissma.

I've checked here on my end and found that the investigation is still in progress. Please know that our engineering team is working hard to resolve this problem so the users that are affected can get back to running their business.

I recommend contacting our Support Team to get added to the list of affected users. From there, you'll receive updates via email when they're available. 

I'll be a post away if you need anything else or if you have clarification on the process. Take care!

What does "working hard" mean to you and the support team?
What does it mean to the engineering team?

To me, it means that someone is touching the issue every day for status, getting progress reports, talking to the programmers involved, all on a DAILY basis.

It's been a month since I posted this, and the other posts before mine about the same issue existed months before that and had the same platitudes in the forum about "working hard"

It would mean a lot more to everyone that comes to this forum and stumbles onto this issue if there was more transparency about how the issue is being dealt with.

This really needs to be fixed, my  accounting office has been dealing with this and it has been having a negative effect on my business and my clients.  We need a fix.  This is ridiculous. 

As a follow up, this seems to have helped, as our user reports that this has not happened again since we made this change to their settings.

Thanks for getting back with the Community, Craig303.

I'm happy to hear your user's able to access QuickBooks without other programs crashing.

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

Please feel welcome to post a reply here or create a new thread if there's ever any questions. Have a great day!

I would mention also, after making this change we no longer see crashes when switching directly to other company files by using File > Open Previous Company, however we still see crashes when we have to close/log off the company file and open one using the file browser (when is indicates No Company Open). 

It does seem a lot more sporadic when compared to before (previously, it was crash every time for us) - not exactly sure what is causing it to crash the other programs when QB is logging off and going to the main No Company Open screen. 

Hi mallen_TF,

The file crashes when there is a damaged component in the program. To resolve the issue, ensure that you have the latest release of QuickBooks Desktop. This way, you'll always get our bug fixes and security patches.

If the issue persists, you can install QuickBooks Tool Hub and run the Quick Fix my Program utility. It helps resolve issues and errors that you might encounter while working in QuickBooks Desktop. We recommend running it on Windows 10, 64-bit for the best experience.

When you're ready, here's how to install the software:

1. Close QuickBooks.
2. Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install, then agree to the terms and conditions.
5. When the installation is finished, double-click the icon on your Windows desktop to open the tool hub.

Once done, run the Quick Fix my Program utility:

1. From the tool hub, select the Program Problems tab.
2. Select Quick Fix my Program.
3. Click OK and then open QuickBooks again.

You can check this link for the detailed information about the process: : Repair your QuickBooks Desktop for Windows.

I've also added this reference for more ideas on how to obtain the different tools that will help you fix common issues and errors: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

I'll be around if you have other concerns with your QuickBooks file.