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Nancy T1
Returning Member

Error code 12301

Can someone, anyone at Intuit identify what error code 12301 is and how to fix it? Please don't ask me to contact support. I have and to no avail. Every answer I get does not have anything to do with my issue. Can someone at least provide a list of QBO error codes so I at least know the nature of the error code?

2 Comments 2
Ethel_A
QuickBooks Team

Error code 12301

Encountering an error code can disrupt your experience, and I empathize with how it might have affected your workflow, @Nancy T1. I'm here to provide you with information about QuickBooks Online error 12301.

 

Error code 12301 in QuickBooks typically relates to issues with the payroll feature, often indicating a problem with payroll updates or communication between QuickBooks and the payroll service.

 

These are commonly caused by the following:

 

  • Disrupted internet connection during the payroll update process.
  • Incorrect system date and time settings.
  • Issues with firewall or security settings blocking QuickBooks from accessing payroll services.

 

Additionally, here's a list of common error codes along with their meanings: Status codes in response messages

 

I realize you may prefer to avoid contacting our Customer Care team. Rest assured, they are equipped to assist you further in resolving this matter efficiently.

 

Here's how:

 

  • Sign into your QuickBooks Online company.
  • Click on the Help (?) button.
  • Go to the Assistant tab.
  • Enter a question or topic you need help with or the error code 12301. For further assistance, choose to Talk to a human.

 

In addition, I'm sharing an article that offers businesses the benefits of accuracy, compliance, financial analysis, and record-keeping about your business and employees: Run payroll reports.

 

You can rely on me for any help you need with tracking your payroll and addressing any other concerns, @Nancy T1.

Nancy T1
Returning Member

Error code 12301

You might add duplicate account number in the chart of accounts. All I had to do was change one account number. The issue has been resolved. 

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