error message

Thank you for joining us here in the Community, @Miitek.

I see you're getting an error message when deleting a record in the weekly timesheet. Since you get this error, let me share some troubleshooting steps to fix this issue.

Unexpected behavior or problems in QBO are usually because of saved files in your browser. It keeps files from different websites in your cache so that you may load them quickly the next time you visit. If the cache is overloaded, it can degrade the performance of currently open websites like QBO.

You can start by logging in to QuickBooks Online using a private browser (QBO). Because this type of browser does not store a cache, we can more readily determine if this is a browser issue.

Here's how:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P

Try to delete the transaction. You can clear your regular web browser's browsing history if it works. It will delete any previously saved browsing data that may have contributed to the problem.

I'll walk you through the steps:

1. Open Chrome.
2. Click More.
3. Choose More Tools, then Clear browsing data.
4. Add a time range. Select All time to delete everything.
5. Check the boxes next to Cookies and other site data and Cached images and files.
6. Select Clear data.

Otherwise, you can proceed by using other compatible browsers.

QuickBooks also allows you to run payroll reports. You can understand better your company's finances and get vital information about your company and employees this way.

Let me know if you have further questions about deleting a record in weekly timesheets. You can leave a comment below. I'm always here to help. Take care, and have a great day ahead!

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@Miitek wrote: LiteBlue

I'm trying to delete a record in the weekly timesheet but I keep getting the message, 'Another user has deleted this transaction.' We only have one user set up in QuickBooks online.  I've had no problems before adding and/or deleting time.  Why am I getting this message and how do I resolve it?

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I'm currently experiencing the exact same thing.

Hello there, @Varner69.

I want to make sure your issue with deleting the weekly timesheet gets fixed so you can get back to business.

With the troubleshooting steps shared by my colleague Ethel_A above, you should be able to delete your weekly timesheet. If you haven't followed it yet, I suggest doing it so. 

If you get the same result, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide additional troubleshooting steps to get this fixed. They can also create an investigation ticket if other users are experiencing the same. To reach them, you can follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
4. Select Contact Us.

You might want to learn more about entering single and weekly timesheets in QuickBooks Online. These articles will give detailed information:

• Enter a single time activity timesheet
• Enter a weekly timesheet in QuickBooks Online

Our doors are always open to help you again if you have any other concerns or follow-up questions. Have a pleasant day ahead, @Varner69.