Error message

Allow me to provide information about this and ensure you can post your queries seamlessly, Kathy. 

The error message you received indicates that your session has timed out due to inactivity. To refresh your session, I suggest logging out of the Community and then logging back in again. This process should clear up the error and allow you to continue using the platform seamlessly. 

If you still encounter the same error after logging back in, let's access your account using a private window or another QuickBooks-supported browser. The accumulated cache and cookies in the system can become outdated or corrupted, causing unexpected issues.

Since you're using Chrome, you can use the keyboard shortcut Ctrl+ Shift + N to switch to a private browsing window. 

Additionally, here are the supported browsers you can use:

• Google Chrome: Version 78 or newer
• Mozilla Firefox: Version 76 or newer
• Microsoft Edge: version 75 or newer

Moreover, you can visit our Help pages. It contains detailed articles that provide comprehensive instructions and guidelines on managing QuickBooks Desktop more efficiently.

Rest assured that with the information and recommended troubleshooting above, you can now post your inquiries seamlessly in the Community. If you have any further concerns, please don't hesitate to let me know. I'm consistently here for you. 

Hi Kathy,

Hope you’re doing great. I wanted to see how everything is going about the error message concern you had the other day. Was it resolved? Do you need any additional help or clarification?

If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

Most of the time it doesnt let me log out and back in. It always reverts to that page and only in chrome. I came in my account in Firefox and it doesnt do it. I dont use Firefox and ONLY trust Chrome. I am also NOT allowing you to come into my computer with personal information to access. I guess I just wont post in the Community anymore.

Thanks for nothing.

I appreciate you following all the troubleshooting steps to fix the error message, Kathy. I acknowledge the importance of having a seamless process when posting queries in the Community space. I would also feel the same way if I were in your situation.

Since you've already taken all troubleshooting steps and used other supported browsers, I recommend contacting our technical support. Our expert team has specialized tools to identify the root cause of the issue. 

Here's how you can contact them using your QuickBooks Desktop: 

1. Head to the Help menu and click QuickBooks Desktop Help/Contact Us.
2. Select Contact Us. Type a short description of your issue and concern in the box provided, then Continue.
3. Sign in to your Intuit account, choose Continue, and pick Continue with my account.
4. You'll receive a single-use code in your email; enter the code and Continue.
5. Hit Have us call you.

 
For future reference, you can customize your toolbar to fit your workflow and modify the color display of your QuickBooks Desktop to enrich your visual experience.

Pointing you to our technical support team is the best course of action. It will ensure you can resume posting your queries seamlessly in the Community. If you need further assistance, I'm always around to help.