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tennisfan
Level 2

Have Quickbooks 2013 for Mac and installed Mojave without knowing it wasn't compatible. How do I access my files?

I updated my Mac laptop OS to Mojave tonight and had no idea it wasn't compatible with my Quickbooks for Mac 2013 program. Now I have no access to my accounting files. I can't find any way to upgrade to QB 2016 for Mac and Mojave doesn't work with QB 2021 for Mac. What do I do and how can I even import the information somewhere? Thanks in advance! 

Solved
Best answer December 23, 2020

Best Answers
Fiat Lux - ASIA
Level 15

Have Quickbooks 2013 for Mac and installed Mojave without knowing it wasn't compatible. How do I access my files?

QBD Mac 2019 and 2020 support Mojave. You may utilize the trial license of them for the time being prior to decide your next step.

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5 Comments 5
Fiat Lux - ASIA
Level 15

Have Quickbooks 2013 for Mac and installed Mojave without knowing it wasn't compatible. How do I access my files?

QBD Mac 2019 and 2020 support Mojave. You may utilize the trial license of them for the time being prior to decide your next step.

IntuitBrooks
Level 9

Have Quickbooks 2013 for Mac and installed Mojave without knowing it wasn't compatible. How do I access my files?

The current trial should be QuickBooks Mac 2021 and will run on Mojave. It will open the file. 

tennisfan
Level 2

Have Quickbooks 2013 for Mac and installed Mojave without knowing it wasn't compatible. How do I access my files?

Thanks - I tried the trial offer, but it said it needed an OS of 10.15 or higher and my Mojave is 10.14. Good news though is that I was able to speak to an awesome representative at Intuit for Mac and was able to upgrade so I'm all set. Appreciate your reply! 

tennisfan
Level 2

Have Quickbooks 2013 for Mac and installed Mojave without knowing it wasn't compatible. How do I access my files?

Thank you - I was able to talk to an awesome Intuit for Mac representative and got set up with the 2020 package. 

tennisfan
Level 2

Have Quickbooks 2013 for Mac and installed Mojave without knowing it wasn't compatible. How do I access my files?

Thank you - I did try the 2021 trial but it said it only worked with an OS 10.15 or higher and my Mojave is 10.14.  But the good new is I was able to talk to an awesome Intuit for Mac representative and got set up with the 2020 package. Appreciate your reply! 

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