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MollyWilson
Level 2

Horrible customer service

Has anyone else noticed a horrendous customer service experience in Quickbooks lately?  When I first joined 6 months ago, I had a support technician who had NO IDEA how to transition from Quickbooks desktop to QBO.  Turns out all that was needed was to download and then upload different files from QBD to QBO.  Once I asked for help, they said they couldn't do it.  I asked about a fee to do it.  Still nope.  So I slogged through three days until I was there.  Every time I call tech support, the customer support department cannot answer.  If asked to escalate it in real-time to someone who can, they report not having anyone they can escalate to.  The straw that broke the camel's back here is calling in to ask if the PO number can show up in the subject line of the email, this overly entitled customer rep simply said it cannot be done.  Period.  This seems strange since all that is needed is an inserted field.  She once again said she could not escalate and no one could accept my call.  She nebulously said she would email the developers but couldn't cc me.  Because of past issues, I said well how would I know that you actually do this, because I never receive a resolution to any issues I have had in my 6 months of being a member.  She continued to talk over me and when I got louder so that she could hear me, she kept talking telling me to tone it down!!  Excuse me??!?!?!  You work for Intuit and you are talking over me because you do not have a solution.  How unprofessional is that?  When I call back in, there is an HOUR wait!   I am DONE.  Inuit has lost my business.  Charmaine- I am so sorry your life sucks.  Get a new job!  You are not a people person!  I would encourage you to explore a data-centered position.  Lastly- does anyone recommend another bookkeeping software with inventory capabilities?

17 Comments 17
Rose-A
Moderator

Horrible customer service

I'm here to help and ensure that your questions are addressed accordingly, MollyWilson.

 

For me to be able to provide you with the right issue resolution, could you please tell me what exactly you're facing in QuickBooks? Are you getting an error while trying migrate your QuickBooks data?

 

It would be best if you can send me a screenshot as well. Any additional information would be highly appreciated.

 

Hope you can respond to me on this post so we can work with your concern together, MollyWilson. Please know I'm ready to assist further. Have a good one.

Fiat Lux - ASIA
Level 15

Horrible customer service

@MollyWilson 

does anyone recommend another bookkeeping software with inventory capabilities?

 

What kind of business do you run? A manufacturing company, retail, wholesaler, or else?
nicteri36
Level 1

Horrible customer service

Hello 

I never experience such issue last time I had account issue they have politely replied me and also resolved my issue so I don't think so . 

 

 

 BenefitsCal Sign In

MollyWilson
Level 2

Horrible customer service

You have got to be kidding me.  This is obviously AI as you clearly didn't even understand my post.  

MollyWilson
Level 2

Horrible customer service

A wholesaler

MollyWilson
Level 2

Horrible customer service

I would say you are the anomaly!

Fiat Lux - ASIA
Level 15

Horrible customer service

@MollyWilson 

I can recommend 2 options to explore, but you may need to have an additional app to manage your inventory with a B2B portal. Contact me in private for details.

MollyWilson
Level 2

Horrible customer service

Please message me about those options.

MollyWilson
Level 2

Horrible customer service

As usual.  NOTHING back from Intuit.  I was promised several responses.  ZILCH!!!!!  We are currently trialing some other software.  I will let you know when we make the switch if anyone else HATES INTUIT.

MollyWilson
Level 2

Horrible customer service

what a JOKE this company is.   I am trying to proactively call them and I cannot get past their automated voicemail!!!   HAHAHAHAHAHAAHAHAHAHA  What a JOKE.  This company sucks.  I cannot wait until you fail.  HAHAHAHAAHAH

Mich_S
QuickBooks Team

Horrible customer service

I understand that this is not the type of service you expect from us. I'm here to make sure your concerns are addressed properly.
 

It's recommended to get in touch with our Customer Support team to follow up on the delayed callback. Furthermore, this enables them to give further assistance. I can walk you through reaching out to them through chat:

 

  1. Click on the ? Help icon.
  2. Go to the Assistant tab.
  3. Type in your concern from the rectangular box at the bottom.

 

If you want to ask specific questions, go to the Search tab and type in some terms related to your problem. By doing so, you'll get some answers and helpful articles.

 

Also, note their business hours to make sure they're available for assistance.

 

Keep in touch by leaving a comment below. We're here to back you up 24/7. Take the best care!

MollyWilson
Level 2

Horrible customer service

"Mich" I am sure that you are a bot but in the event you are a critical thinker, realize I have gotten NOWHERE with your chat feature.  I need an actual human.  Once I dial the sales number ON YOUR WEBSITE, it leads to a voice prompt that DOESN'T WORK!!  How fitting is that???  I have absolutely given up on intuit.  You have no human beings that can actually help.  You just have robots throwing some canned answer up that DOESN'T HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Fiat Lux - ASIA
Level 15

Horrible customer service

@MollyWilson 

Please message me about those options.

 

The private message feature is disabled. You can click on my profile name and find our website address to send an email.

leaohere353
Level 1

Horrible customer service

If you're currently interacting with a customer service representative, calmly and clearly express your dissatisfaction with the service you've received. Be specific about the issues you've encountered and what you expect in terms of resolution.

Regards: [removed]

leaohere353
Level 1

Horrible customer service

If you're not getting satisfactory assistance from the representative you're speaking with, politely ask to speak to a supervisor or someone in a higher position. They may have more authority to address your concerns and provide a resolution.

Regards: [removed]

missing tsheets
Level 1

Horrible customer service

How does one speak with someone after Quickbooks has stolen money from me?

 

Rea_M
Moderator

Horrible customer service

You can connect and speak to one of our experts to help verify your money movements through the Help menu in your QuickBooks Online (QBO) account, missing tsheets. I'll guide you on how to do this below.

 

Before we begin, please know that you can always share the details of your concerns with us here in the Community. Our team of specialists is eager to assist you in any way we can.

 

To help you trace your funds, I'd recommend getting in touch with our Customer Care team. They have all the resources to safely look at your account and provide more details about your money. Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to the Help (?) menu.
  3. Select the Search tab and click Contact Us to connect with a live support agent.
  4. Choose the Get a callback option to connect with them.

 

Additionally, QuickBooks offers a range of financial reports that can provide an overview of your business. To help you with running, customizing, and printing one, you can refer to this article: Pull up reports in QuickBooks Online.

 

You're always welcome to get back to us here in the Community if you have other queries about your QuickBooks account or concerns about managing your transactions. Simply add them in your reply, and we'll get back to you as soon as we can.

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