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windyl0u
Level 4

How can I recover my QB Community account?

I've had a QB community account for 5 years & I no longer have access to the email it was initially registered under. I can't figure out how to recover that account. I had a lot of info there, I hate to have to start over.

2 Comments 2
RoseJillB
QuickBooks Team

How can I recover my QB Community account?

You're in the right direction for assistance, @windyl0u.

 

I can guide you on how you can recover your QuickBooks Community account. I understand how you wanted to recover your account. To start, do you still remember the email address associated with it? If so, go to this link: https://quickbooks.intuit.com/learn-support/en-us and proceed to the steps below:

 

  1. Click the Sign In button and enter the email address associated with your QB Community account and click I forgot my user ID or password.
  2. If you still have access to the associated recovery number, you can enter that and wait for the code to be sent.
  3. Lastly, enter the 6-digit code and press Continue.

 

Once logged in, you can change your email address from there to the active one. However, if the issue persists, it's best to contact our Technical Support Team. Our phone support has specific tools that enable them to locate and recover your account securely. Here's how to get in touch with them:

 

  1. Sign in to your QuickBooks Online account.
  2. Go to Help.
  3. Choose the Search tab and then click on Contact Us.
  4. Please put in a brief description of your concern, and then hit Let's talk.
  5. Select Callback from the option.
  6. Enter your contact information and click Get a call.

 

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you. The article also contains a contact number at the bottom of the page if you prefer to dial them directly.

 

Once sorted out, you may check out our Help Articles. From there, you can look for a bunch of articles to help manage your company file.

 

If you have more questions about recovering the account or any QuickBooks-related concerns, feel free to reply. I'm just a few clicks away. Have a good one!

Fiat Lux - ASIA
Level 15

How can I recover my QB Community account?

@windyl0u 

Gaining access to your old email address is the only way.

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