How can I revise quantities of an item billable to a customer and ensure that the mark up is correct? If I revise the quantity the markup does not change.

Hello there, @office7!

Yes, you can simply adjust the items when creating a billable invoice to your customer. Doing so, it'll only change the total number of items and its sales price but not the markup amount.

Lastly, here's a few articles you can read to help manage your customers and sales transactions: Income and Expenses for QuickBooks Online.

Keep me posted int he comments if you have any other questions. I'll be here to lend a hand. 

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@office7 wrote:
Example, I buy 10 of an item and mark billable to customer. On creating invoice I want to change the amount to 9 of those item. However, the markup amount does not change. How can I get around this please?

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@office7 

When you enter the expense transaction, you just need to split the item between billable with markup quantity and non-billable quantity. With checking the Billable box, it's linked to creating an invoice whereas non-checking the Billable box, it's not linked to create an invoice.

I hope this helps!

Thank you for your reply. However, I want the markup amount to change. 

Example, we purchase 10 of an item specifically for a job. When coming to check through the job for invoicing it turns out we have used 11 of that item (the 10 bought specifically for the job and one out of stock). If I change the amount on the invoice to 11 the markup remains that for only 10 items. 

This also occurs if we use less of an item than anticipated. We would end up with the markup for 10 items even if we used, say, only 7 of those items. 

Hi and thanks for your reply. If not ticking the billable box but just putting in the customer/project name, where does the posting go? It no longer relates to that customer and is therefore not possible to add to an invoice?

We run multiple projects at the same time all with huge amounts of items being bought and sold for each one (electrical contractors). 

Example, we often buy 100 of an item for a project. Once the job is finished we may use slightly more or slightly less. I need to adjust the figures in the invoice to reflect the actual amount of items used, and also ensure that the markup reflects the number of items used. 

Thank you for your help. :-)

Hi there, @office7.

Allow me to provide some insights regarding how billable expenses and its markup work in QuickBooks Online.

If there are some changes in your items and you want this to affect the sales price, the number of items, and on the markup, you'll need to manually modify this upon creating the transaction. This ensures that your entries and items are accurate.

Know that our developers are constantly gathering and considering new features to be added to cope with your business needs. I encourage you to visit our QuickBooks Online Blog site to be updated with our latest news and product enhancements.

On the other hand, unchecking the billable box from your expense transaction will create money out entry, and this will be posted in the expense account. In this case, the customer/project won't be invoiced since it's not billable.

To add up here are some links that you can check out which contains details about tracking billable time by job and on how to remove its charges, please see these resources below:

• Keep all your billable expenses organized
• Remove a billable expense charge

Let me know if you have any other questions. I'll be right here to help. Have a lovely day!

Thank you for taking the time to reply.

Unfortunately this does not provide me with a solution. Is this something that Intuit can look to develop to allow this as a possibility as this is something that we come across as a problem on a daily basis and I doubt we are the only business to have this issue. 

Thanks again for your help. I will continue to manually adjust for now but this is far from ideal due to the amount of adjustments which have to be made. 

Kind regards