It isn't the kind of experience I want you to encounter, rose.
I can only imagine how challenging that situation must have been for you when opening your account in the app.
There are several causes why these issues occur on your end, and I've listed them below.
- The Operating System (OS) version isn't compatible with the program.
- The mobile app stores too much cached data.
- There's a problem during the update or installation.
Not to worry, I've got the steps to resolve the problem. Allow me to provide them below.
First, make sure your phone's OS is supported. If you're using an iPhone or iPad, use the 9.3 or later. For Android phones & tablets, have 4.1 or later.
Then, let's clear the app's cache. It retains data, which can cause an unusual response to the system. I'll show you how:
Android:
- From your device's Settings, select Apps (varies by device).
- Choose the QuickBooks app from the list.
- Select Storage.
- Tap clear data.
iOS:
- From your device's Settings, select Setting General iPhone Storage.
- Choose an app that's taking up a lot of space.
- To free up the storage without deleting the documents and data for the app, select Offload App.
If the issue persists, I recommend uninstalling the software. Then, reinstall it to refresh the system.
In the meantime, you may consider logging into your web browser to manage your account.
Additionally, check this link to contact our Customer Support Team: Recover your Intuit Account if you can't sign in. Then, click the I've tried all of the self-help options and still can't sign in drop-down arrow for the phone number from there. This way, they can help you double-check your account. You can also use this direct chat link: QuickBooks Self-Employed Direct Chat link.
Furthermore, visit this article if you need help organizing your transactions: Categorize transactions.
I'll handle any other questions you might have for your Self-Employed account. Just reply to this thread, and I'll be there for you.
