I appreciate you for bumping into this thread, schroeder2.

It is important to know that QuickBooks Online doesn't sell updates as these are automatic and free.

 Also, would you mind sharing a screenshot of these specific ads? This will help us determine where these are coming from. Ensure to filter any confidential information.

In addition, you can check out this article to learn how to upgrade subscriptions, manage passwords and account users, view account fees, and much more: Account management.

If you have additional concerns managing your pop-ups in QuickBooks Online, feel free to come back to us. We're here to assist you 24/7.

It was a banner across the bottom of my screen when I logged on and had to hit the "X" to clear. Ask your programmers, they wrote the code. 

If you guys can't figure out where all of this junk is coming from, we have a bigger problem. Tells me your software has been hacked and nothing is safe to be uploaded. Thankfully, I do not allow Quickbooks to access my bank accounts, to dangerous, as your request obviously shows.

You suggest that updates are "free". If we cannot chose to not update, then the cost is included in the paid subscription fee and thus is not free. It appears the lack of understanding is pervasive at Intuit and not isolated t TurboTax. 

If you are unaware of where the ads come from, you are not using the application. Please gain some knowledge of the product you represent before representing yourself as knowledgeable. 

They won't listen and they don't care. Run Forrest, Run!!!!

We pay a monthly fee to use the current version of your software. Updates are not "free," we pay for them every month.

They're all ads for things like Quickbooks Checking, and Payroll, and other "extra" things that you're selling that cost more money. Those are "upgrades" not "updates."

If you don't know what ads your company is throwing at us, maybe you need to have a chat with marketing.

It’s amazing how once industry leading software can be ruined by a few greedy executives who have no clue what the user experience is all about. Displaying adds in already overpriced subscriptions paid software it’s just unacceptable!!!!!

When you pay for a service you do not want to be interupted with pop ups. Quickbooks needs to fix this.  If we wanted the ad on services we would get them. We do not need to be told everytime we do something on QB.  

This issue has been going on for years. I agree about executives not know what the people using their product think or care. But, I think also think that they do not even know what is going on with their software and apps. There are so many issues with QuickBooks online, from the ads to the sales tax. They can not even calculate the correct sales tax or know the correct sale tax for a business. But, yet they push how great their automatic sales tax system is. This is more of the developers not caring about function and not about flash. That is why they spend more time on changing the side menu or making it take more click to get to an invoice or sales order. They just really do not care about problems the customers have or, they do not know how to solve it. They are to busy now listening or caring. When my company used QuickBooks Desktop, we were starting to see the same kind of issues. This is the same issues that were with Mint and now Credit Karma. I have not started with taxes this year so, I can not say about TurboTax, but I will not use MailChimp, just because of these stupid ads. I do not have a problem of showing  an ad for a new feature, it should be in the Notifications, but having is pasted all over your website that people pay for is uncalled for. This is for businesses not consumers. A little professionalism pleas!.   

I'd like to throw my chip in here as another reluctant user of QBO. I did find a way to disable personalized ads in the settings, but that doesn't stop everything... there's still ads and reviews popping up all the time when i use this sub-par software!

Furthermore its highly known that intuit is a pretty evil corporation in the first place, they lobby the gov't to keep taxes complicated for one...

The problem is that I've tried to switch to software like Freshbooks, or Hurdlr, and both of them were missing core functionality that just made it unsuable for my purposes. Mostly because of one of my business accounts was incompatible with Freshbooks, otherwise i would have switched. 

Has anyone found better comparable software out there!?

This is a reason I will be moving on from this product.  Paying for it and constantly having ads get in the way of your work flow is 100% disrespectful to your users.   

It seems 3 years after this topic was begun, Quickbooks is doubling down on their ads in their paid, online subscription. Now they are trying to get me to have Quickbooks figure my payroll taxes, with an ad that covers the bottom quarter of the screen when I log in. Have had to click to get rid of it the last two days. 

I guess their marketing group figured if they hadn't angered a large enough percentage of their customers with this garbage, they were not doing something right. 

Did you find a comparable software?

I am close to the point of retiring and closing my business. Learning a new software package and converting over his just more pain than I really want to deal with. 

My biggest worry is that Quickbooks goes belly up before I retire. When I had the desktop version, if Quickbooks decided to shutdown. I still had a resident software package on my computer that would run. One of the issues with all of these new software options that run on the cloud, one morning anyone of them can disappear and leave us floundering. It allows them to really have us over a barrel. 

I did try a few but I decided to make one in excel and it works better for me.  

I'm midpoint in switching to Xero. It seems to be quite capable at this point.

Please fix this.  I've been getting the same ad every time I opened QBO for the last week.  I don't want it!  Leave us to our work.  This is quite unprofessional, especially in a workplace where we pay you to use your software.

I'm asking this 3 years after this thread started so clearly you aren't listening.  At the very least give us a "never show this window again" option.  Even better, a setting per user or system-wide that allows us to prevent this type of interruption at work or at home.  Once is bad but every time I reconnect or often when I open a new window is overboard. All of this for Mailchimp.  I'm putting their name out there too as they might encourage you to stop.

I need to revisit Xero to evaluate again how that can serve me. One thing very surprising to me, is Wave Accounting as come a long way since I evaluated that a year ago: https://www.waveapps.com/compare/quickbooks-alternative

And with the new model, they get an unending income stream.  For something we use often, I'm okay with it.  For many products, one might use them a few times a year and end up paying monthly for ages.  You are right too that if they were to go out of business, drop the product, or have a major outage, we are simply stuck.  I don't like the new software always online subscription model for many reasons. They can make a change like they did with the invoices and if it impacts our business, we are just out of luck.  It does make certain aspects of managing a product very simple, but you also have to endure unwanted changes, advertisements, and disruptions that shouldn't happen.  Security is out of our hands as well and breaches are common.  

Before I was forced into all of these online services and cloud based services, if I was concerned about a possible security breach or hack, I just turned off my wifi, or for old guys like me, even easier. I unplugged the Cat 5 cable. 

You’re wondering why folks think Intuit is not up to the mark.

Let me provide some feedback. If I wanted your payment software, I would have chosen it. I pay you $200 a month not to be spammed by Intuit. I have 200 invoices to send out, and for every invoice, I have to decline QuickBooks payment.

Please get your act together. If I wanted the service, I would have used it. You’ve waisted at least 60 - 90 minutes to my time.

Sure, ask me once, not every other invoice. Are you not understanding this? There’s no way I would use your service after being harassed so badly.

I should have moved to NetSuite and just let Intuit go down the drain

Sad, but true.  Dealing with managing your books in spreadsheets is better than being abused in this way.

I would agree, if you can manage your books with a spreadsheet, you are better off. My needs are a bit complicated for a spreadsheet, unfortunately. My goal with Quickbooks was that they had experts in accounting who could manage that so I could do what I do best. WRONG, on my part. 

https://quickbooks.intuit.com/learn-support/user/viewprofilepage/user-id/2022180

I used to run several companies that way.  Complicated, but not impossible.
The accounting people at QBO are far from being experts.  I generally school whoever answers the phone, then have to be passed on to higher level support support staff that they will not let me talk to.   I might be able to help you.  drop me a line....mrusty (AT) comcast (DOT) net

Thank you!