How do I get rid of a credit card transaction in the credit card register (QBO)

pjmitchell55 · ‎June 25, 2020

I'm fixing messes from before I started with my current employer. Was reconciling a credit card account in QBO. A payment had been made to the credit card, which was marked as "reconciled". But there is that same amount in the charges column, which should not be there, so I did not check off because that would have made me not reconcile by that exact amount. So I completed the reconciliation. However that charge is still in the register, and still shows up when I go in to reconcile the next month.

If I try to delete it, it says it has been reconciled (it has not, it is not marked with an R, or a C, or anything else. It should not be there, I'm not sure how it got there, and I would like it GONE. I can just keep ignoring it when I reconcile but it is bugging me.

Help ? And thank you.

DivinaMercy_N · ‎June 30, 2020

Hi there, @pjmitchell55.

If the transaction is a payment to the Credit card you'll need to make it as a Credit card credit. Select the Credit card at the top and on the line item, choose the bank account that paid the credit card. This way, it will decrease the balance of the Credit card as well as the balance of the Bank account that paid the Credit card.

Here's how:

Click the +New button.
Select Credit card credit.
From the Bank/Credit account, choose the specific Credit card that was paid by the Bank account.
Under the Category details, pick the Bank account that paid the Credit card.
Enter the necessary details and then Save and close.

Additionally, the Credit Card should not be a sub-account of the Bank account because they work in the opposite way and will cause a problem in reconciliation. Also, to ensure that your books are accurate and to avoid issues when fixing errors in reconciliation, I suggest reaching out to an accountant they can guide you in correcting the transactions.

Plus, here is a helpful article that can help you when reconciling in QuickBooks Online: Learn the reconcile workflow in QuickBooks. This also consists of detailed steps in fixing issues during a reconciliation.

Feel free to post here in the Community if you have further QuickBooks concerns. I'm always here to help. Take care always.

View solution in original post

DivinaMercy_N · ‎June 25, 2020

Thank you for posting here in the Community, @pjmitchell55.

If the charge is not reconciled yet, you can exclude then delete it from the For Review tab. This will go to Excluded tab. From there, select the transaction and Delete. However, since there is a prompt that the charge is reconciled when trying to delete it, you have the option to undo transactions from reconciliations in QuickBooks Online. When you undo the transaction it will go back in the For Review tab, from there you can exclude and delete it. To ensure the accuracy of your books, I suggest reaching out to an accountant to guide you in fixing the transactions.

Also, you can visit this link for future reference: Process a credit card payment in QuickBooks Online. This article outlines the steps on how to accept a credit or debit card payment in QuickBooks Online.

Please leave a reply below if you have further questions. I'm always here to help. Take care always.

pjmitchell55 · ‎June 30, 2020

Thanks for the reply. I had already tried the Undo, etc, but that made the reconcilation TWICE the amount off. Maybe I did not go far enough? I believe I only did the undo, and the exclude, but did not do the "delete" step. Would that cause me to still be off ? PLUS, to make matters more complicated, I believe I saw that same amount in a DIFFERENT credit card (both cards from same credit card company).

pjmitchell55 · ‎June 30, 2020

I posted a reply (a thank you), but upon thinking, I have more input ...

I think to help clear this up in my head. When a credit card payment made FROM the business checking account clears the BANK account, what should the information look like.

Specifically – is the “payment account” the bank account, or the credit card account?

I can definitely tell the payments made to the credit card are not coming through quite right. For example the “category” is coming through as a DIFFERENT credit card.

So to summarize – the “payee” is correct, I don’t know about the “Payment account”, and the category is definitely wrong.

I am much more proficient in the desktop version, but even then, I never dealt with bank feeds. I may be overthinking it all, but I know for sure this darned credit card payment was definitely wrong, and now that I look further into the books there are quite a few of these that were never handled properly and are sitting in “uncleared” transactions on the various reconciliation reports.

Ugh.

DivinaMercy_N · ‎June 30, 2020

Hi there, @pjmitchell55.

If the transaction is a payment to the Credit card you'll need to make it as a Credit card credit. Select the Credit card at the top and on the line item, choose the bank account that paid the credit card. This way, it will decrease the balance of the Credit card as well as the balance of the Bank account that paid the Credit card.

Here's how:

Click the +New button.
Select Credit card credit.
From the Bank/Credit account, choose the specific Credit card that was paid by the Bank account.
Under the Category details, pick the Bank account that paid the Credit card.
Enter the necessary details and then Save and close.

Additionally, the Credit Card should not be a sub-account of the Bank account because they work in the opposite way and will cause a problem in reconciliation. Also, to ensure that your books are accurate and to avoid issues when fixing errors in reconciliation, I suggest reaching out to an accountant they can guide you in correcting the transactions.

Plus, here is a helpful article that can help you when reconciling in QuickBooks Online: Learn the reconcile workflow in QuickBooks. This also consists of detailed steps in fixing issues during a reconciliation.

Feel free to post here in the Community if you have further QuickBooks concerns. I'm always here to help. Take care always.

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How do I get rid of a credit card transaction in the credit card register (QBO)