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accounting225
Level 2

How do I get support for Online Bill Pay?

I need to perform the simple task of entering a new bank account for a vendor I pay through QBO's Bill Pay Online. However, there is no way to make any edits to a vendor once they've been set up for bank transfers. The support button in the app sends me to QBO. Two different QBO chatters have told me QB can't help and I finally figured out how to chat with Bill.com, but they tell me they can't help me with the QBO online product. That they can't see any of that.

Now I've been on the phone with QBO for 35 minutes and he still doesn't believe me when I tell him that I use this service because he can't see an app connected.

2 Comments 2
Rose-A
Moderator

How do I get support for Online Bill Pay?

I'd be happy to walk you through the process of editing the vendor's bank account, accounting225.

 

Before you can modify the vendor's bank information, you'll first need to change the vendor's payment method to a paper check so you'll have the option to enter the correct account or send another invitation.

 

Here's how:

 

  1. Click Expenses in the left panel and go to the Vendors tab.
  2. Select a vendor to pen their profile.
  3. Check the banner on top and select accordingly:
  4. For invitations: Select Manage invite.
  5. For manual bank entry: Select Change payment method to check. 
  6. Confirm action.
  7. Once done, switch back to the  ACH option.
  8. It'll be asking you to invite the vendor to online bill pay, click the link, and enter new bank info or send a new invite to the vendor.

 

For more bill pay updates, check this out: Online Bill Pay. This will provide you more links about other bill pay-related concerns as well as steps on how to remove and delete bills from online bill pay.

 

Please keep in touch with me here should you need any further assistance regarding entering the vendor's bank account information or have follow-up concerns about QuickBooks. The Community and I always have your back.

Rose-A
Moderator

How do I get support for Online Bill Pay?

Hi, accounting225.

 

Hope you're doing great. I wanted to see how everything is going about editing the vendor's bank account you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.


Looking forward to your reply. Have a pleasant day ahead!

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