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- customer account has an open invoice for $1000.00
- a representative for the customer account is sent to pick up the order with a check for the incorrect amount of $1050.00 and does not have the time or desire to go back to their office to have a new one created
- i refund him/her $50.00 cash
- how do i deposit the check and show a cash refund so that the customer account balance is at ZERO?
Solved! Go to Solution.
I'm here to help you in recording the refund, jsinc.
We can simply deposit the whole $1050.00 then create a check or expense to reduces your bank's balance and zero out the customer's overpayment. You can refer to this link in creating a deposit: Record and make deposit.
Once done, we'll have to record the refund for your customer:
Then, let's link the refund to the customer's overpayment:
I encourage you to read this article that will guide you in recording a refund for goods or services: Record a customer refund.
If you want to track the refund receipts that you've processed for the year, you can follow the steps below in customizing the Transaction List by Customer report to show all the refunds:
Should you need further assistance with managing your refunds in QuickBooks, you can find me here. Have a great rest of the day.
I'm here to help you in recording the refund, jsinc.
We can simply deposit the whole $1050.00 then create a check or expense to reduces your bank's balance and zero out the customer's overpayment. You can refer to this link in creating a deposit: Record and make deposit.
Once done, we'll have to record the refund for your customer:
Then, let's link the refund to the customer's overpayment:
I encourage you to read this article that will guide you in recording a refund for goods or services: Record a customer refund.
If you want to track the refund receipts that you've processed for the year, you can follow the steps below in customizing the Transaction List by Customer report to show all the refunds:
Should you need further assistance with managing your refunds in QuickBooks, you can find me here. Have a great rest of the day.
Worked perfectly...thank you so much for your assistance.
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