I’d be glad to address your concern about the missing Save button in your QuickBooks Online account, @jallis10.
To clarify, may I know what specific transaction you’d like to Save? This way, we can check if there is a reported issue with this matter. I’d also appreciate it if you include a screenshot so I can get on the same page.
At times, too much cache stored in a browser can cause unexpected behavior with its product. This affects the program’s performance, which can be the reason why the Save option disappeared.
For now, we can run some basic troubleshooting steps to verify if it’s a browser issue. Let’s open your QuickBooks account using a private window or incognito mode. It won't use the data from the existing webpage cache, so it’s a good spot to start with.
Here are the shortcut keys:
- For Mozilla Firefox or Microsoft Edge browsers, press Ctrl + Shift + P
- For Google Chrome, press Ctrl + Shift + N
- For Safari, press Command + Shift + N
Once done, try to save your work again. If this works, you’ll need to clear your browser’s cache and cookies to refresh the system. This improves its performance as it deletes the stored data. You can also switch to other browsers to see if the problem is with the one you're currently using.
If you’d like to add some information, please don’t hesitate to reply in this thread. I’ll get back to you as soon as I can. Have a great day.
