How long should a data rebuild take ?

Hello @naviseyer, 

Thank you for providing me with the necessary information. I would like to share some information with you about the verify rebuild process.

The duration of rebuilding a company file may vary depending on various factors such as the size and complexity of the file, the server's hardware specifications, and the resources available during the rebuild process. 
 

While I'm unable to provide an exact timeframe for your situation, it's common for the rebuild process to take several hours, especially for larger files. It's important to note that if the circle is still moving and you can move the mouse, it indicates that the process is still running and not frozen. 

I suggest that you let the rebuild process continue without interruption as recommended in the QuickBooks Doctor pop-up message. Interrupting the process could potentially lead to data corruption or further issues. 
 

If you're concerned about the time it's taking, you can periodically check the status or progress bar within QuickBooks to monitor the progress. This will give you an idea of how much progress has been made. 
 

Please keep in mind that the rebuild process is resource-intensive, so it's advisable to perform it during a time when the QuickBooks server is not heavily utilized by other processes or users. 

See this article for more details: Verify and Rebuild Data in QuickBooks Desktop.

I also recommend that you check this page to help you keep your current report settings and have them carry over the next time you run reports: Create, access and modify memorized reports.

In case there's anything else that you need assistance with, feel free to mention my name in the comment section below. I am always here to help you.

So can you please provide a better explanation as to why everything was working fine for the last few months and up until end of day Tuesday 2/27/24 . On Tuesday night after everyone signed out and left I went in and downloaded and installed the Quickbooks updates .. these updates were on workstation and had nothing at all to do with the file or server where our Quickbooks files are located . 

‘Wednesday morning 2/28/24 users could not access this one specific file out of the 3 we have . They were getting a message to download Quickbooks file doctor . So they stopped and waited for me . When I got in this morning I could not download the quickbooks file dr onto the server ,its wouldn’t register my license number . I contacted  support they removed in . They were barely on for 5 mins and announced the file was corrupted . Then they gave me the price of 3999.99 for a year of support of 5.99 per mega byte .   In the past whenever I called support it was part of the subscription we have this time without a simple explanation I was being sold a support subscription 

anyway I ran the last version of the file dr . It said the file was fixed but I should do the things I mentioned in my first post which I did … then after waiting 4 hrs for the rebuild now the file seems worse then before the rebuild . Before the rebuild I could open the file , now I can’t , I have pages of errors it fixed and pages of errors it couldn’t fix . I just don’t understand where the errors came from since everything was working perfectly on Tuesday . I need to provide an explanation to my employer . The file shouldn’t have had anything to do with the Tuesday updates so if anyone has any ideas of what caused this please let me know .also if anyone can explain the support issue . We have a subscription for Quickbooks desktop enterprise with 6 or 8 users . Thanks so much for any info you can provide it’s greatly appreciated 

Hi there, naviseyer.

I'll give you some information to clarify and provide further guidance about this issue.

Before we start, can you tell me what error message they receive when users try to access the company file? If the error message they received specifically indicates a data issue, the rebuild process is indeed one of the recommended solutions to address it. The rebuild process attempts to fix any data-related errors within your QuickBooks file. You can also use the QuickBooks File Doctor to fix it. 

However, certain errors may require additional assistance from our technical support team. These errors may be more complex or require specialized knowledge to resolve effectively. In such cases, it is recommended to reach out to our technical support to help you resolve any specific errors that may be causing issues with your file.

To reach them:

1. Go to Help, then select QuickBooks Desktop Help.
2. Click on Contact Us.
3. Enter a brief description of your issue, then hit Continue.
4. Sign in to your Intuit account select Continue and then Continue with my account. If you don't already have an account, make sure to Create a new account.
5. We'll email you a single-use code. Enter your code and select Continue. If you have more than one account, select the account you want to use and then Continue.
6. Then choose whether to chat with us or Have us call you.

Regarding data recovery, if you're using a QuickBooks Enterprise subscription (Silver, Gold, Platinum, or Accountant) plan, data recovery services are already included in your subscription. This means you do not need to pay extra for data recovery, as it is covered by your plan. Here's an article for more information: QuickBooks Data Services: Standard Data Recovery Services (Price list)

On the other hand, if you receive specific error codes, you can use the suggested solutions provided in this link: Fix error 15XXX when updating QuickBooks Desktop or QuickBooks Desktop Payroll.

Let me know if you have follow-up questions or other concerns about QuickBooks Desktop. I'll be here to help.

The users were not getting any error message , the message they received was to download quick books file dr . Since they are unable to download or install anything without admin permission they called me . I was not in the office on Wednesday so when I got into today I tried to download the new file dr from intuit but it wouldn’t allow me to because for some reason it wouldn’t register my license number .  Which is what lead me to calling support … 

When support remoted in today , he didn’t bother to look at the Quickbooks log , the event viewer or anything else , so when he just told me the file was corrupted and gave me the price to repair it was upsetting . It felt like a high pressure sales pitch from a used car dealer . 

I would still like to get an explanation how everything was working fine Tuesday and how an update on users workstation that has zero to do with our company files managed to cause so much trouble . 

Today after finally getting the Quickbooks file doctor working I scanned the file , it said the file was repaired , I was able to open it see some of the work that was done on Tuesday , Then I ran the rebuild . After 4 hours of it working on the rebuild I got pages of errors it fixed and pages of errors it could not fix . Now the file again will not open . I have made several back ups along the way . But it’s all just very confusing to me .. I plan on calling Quickbooks tomorrow to try and get an explanation .  How can a file work perfectly one day and the very next day have 20 unresolvable errors … 

thanks to everyone here willing to give your time to help other users . It’s greatly appreciated. It truly is .

@naviseyer 

I chatted with support who end up calling me . They remoted into the server dedicated to QuickBooks and without looking at the QB log ,Event viewer or anything else for that matter told me in less then 5 mins my file was corrupted and its 5.99 per mega byte for them to rebuild or i can buy a support contract for 3999.99 a year

I know this is a common problem for QB Desktop users. You chat with the Intuit Support person and promise someone will call you back. When the technician calls, they ask to remote your machine. You can see that they don't use Glance, but other remote applications (e.g. Logmein, TeamViewer).

If that happens to you, I wouldn't be surprised if the "fake support person" would offer exorbitant repair prices. If you are in panic mode, you have no choice to accept it. The reality was that Intuit Support did not escalate your problem to any Intuit technician. She/He just asked their "friend" to call you pretending to be a technician. When you purchase their service and send your backup file, they will forward the file to a reputable third party to repair it for a smaller fee and they will take the profit margin.

I believe your file is corrupted. You should contact a reputable third party to repair it. The repair fee should be less than $1,000