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587106411929391
Level 1

how to reconcile my deposit when my customer was issued a refund to credit card instead of being charged for an invoice?

Our customer was invoiced but their credit card was refunded for $214.00 instead of charged $214.00. Our customer paid double the amount due of $428.00 the following day.  After applying the payment, the customer now shows a credit balance of $214.00.  My credit card batch report shows the refund of $214.00 - how can I reconcile my deposit in quickbooks to match the deposit amount to my bank?

Solved
Best answer May 03, 2022

Best Answers
CharleneMaeF
QuickBooks Team

how to reconcile my deposit when my customer was issued a refund to credit card instead of being charged for an invoice?

Hi there, 587106411929391. I'm here to ensure you're able to reconcile your deposit.

 

To start, let's create a Check or Expense transaction. Then, add the $214.00 that was deducted from your bank account. This will offset the credit on your customer balance. I'll show you how.

 

  1. Go to the + New menu.
  2. Select Expense or Check.
  3. Choose the name of the customer.
  4. Select the same bank account used in processing the refund.
  5. In the Category Details section, choose Accounts Receivable.
  6. Enter the complete details.
    sil.PNG
  7. Click on Save and Close.  

 

Then, let's receive the payment to link the transaction you've created and the available credit. Here's how:

  1. From the + New menu, select Receive Payment.
  2. Choose the name of the customer.
  3. Place a checkmark on the Expense or Check transaction.
  4. Scroll down to the Credits section, then select the $214.00.
    sil.PNG
  5. Click on Save and close.

 

Once done, you can now reconcile your deposit.

 

In case you'll need to process a customer refund in the future, I'd recommend checking out these articles for detailed and accurate steps:

 

Should you have any follow-up questions or concerns, don't hesitate to post again or leave a comment on this thread. We're always here to help you out.

View solution in original post

4 Comments 4
CharleneMaeF
QuickBooks Team

how to reconcile my deposit when my customer was issued a refund to credit card instead of being charged for an invoice?

Hi there, 587106411929391. I'm here to ensure you're able to reconcile your deposit.

 

To start, let's create a Check or Expense transaction. Then, add the $214.00 that was deducted from your bank account. This will offset the credit on your customer balance. I'll show you how.

 

  1. Go to the + New menu.
  2. Select Expense or Check.
  3. Choose the name of the customer.
  4. Select the same bank account used in processing the refund.
  5. In the Category Details section, choose Accounts Receivable.
  6. Enter the complete details.
    sil.PNG
  7. Click on Save and Close.  

 

Then, let's receive the payment to link the transaction you've created and the available credit. Here's how:

  1. From the + New menu, select Receive Payment.
  2. Choose the name of the customer.
  3. Place a checkmark on the Expense or Check transaction.
  4. Scroll down to the Credits section, then select the $214.00.
    sil.PNG
  5. Click on Save and close.

 

Once done, you can now reconcile your deposit.

 

In case you'll need to process a customer refund in the future, I'd recommend checking out these articles for detailed and accurate steps:

 

Should you have any follow-up questions or concerns, don't hesitate to post again or leave a comment on this thread. We're always here to help you out.

CharleneMaeF
QuickBooks Team

how to reconcile my deposit when my customer was issued a refund to credit card instead of being charged for an invoice?

Hi, 587106411929391.

 

Hope you're doing great. I wanted to see how everything is going about offsetting your customer balance to ensure you can reconcile your deposit. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

587106411929391
Level 1

how to reconcile my deposit when my customer was issued a refund to credit card instead of being charged for an invoice?

Yes, this worked. I was able to reconcile the deposit. Thank you very much for explaining how to do this!

RenjolynC
QuickBooks Team

how to reconcile my deposit when my customer was issued a refund to credit card instead of being charged for an invoice?

Thanks for the update, 587106411929391.

 

We're glad to know that the steps shared by my colleague help you out in reconciling the deposit. If there's anything else we can assist you with, please feel free to visit the Community at any time. Have a wonderful day!

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