How to record a JE for a refund from a duplicate credit card charge caused by a glitch, not me.

Hi daraatdykehouse,

Let's ensure that you've entered a credit memo so you can apply it to the correct customer and it will show on the register.

Let me walk you through the steps:

1. From the Customers menu, select Create Credit Memos/Refunds.
2. From the Customer:Job drop-down, select your customer.
3. Fill in the details.
4. Click Save & Close.

Then when giving refunds, enter the available credits and then click Done. The amount will be applied automatically to the invoice. Click invoice. Select Save & Close.

From there, link it to the customer's invoice:

1. When you create the credit memo, make sure you select Customer: Job. This will open the Apply Credit to Invoice window.
2. Select the credit you want to apply automatically and select Done.

Once done, try to run the Balance Sheet report and check if you have the correct transaction details. 

I'm also sharing these guides to understand your QuickBooks Desktop reports and how you can customize them:

• Understand reports
• Customize reports in QuickBooks Desktop

Please don't hesitate to reach out to us again. We're always around to lend a helping hand. Have a good weekend!

Why does it apply to "QuickBooks Customer" and not where the charge duplicated from? Shouldn't it be for the same customer just without a transaction to attach to?

Hello, daraatdykehouse.

I'll provide further details regarding issuing refunds and recording customer double payments.

That's correct. After you create Credit Memos/Refunds for the double payment, it will show up as available credit in your customer's profile. You can then write a check to reflect it in your check register. I'll show you how. 

1. Go to Customers, then select Create Credit Memos/Refunds.
2. Select the credit memo you'd like to create a refund for.
3. Click Refund. This opens the Write Checks window.
4. This creates your check and auto-populates the details. Review and hit Save.

For your reference, you read this article for more insights: Void or refund customer payments in QuickBooks Desktop.

I've included the resources below to help you in adding bank transactions and doing account reconciliation in QuickBooks Desktop: 

• Add and match Bank Feed transactions in QuickBooks Desktop
• Reconcile an account in QuickBooks Desktop

If you need further assistance with handling your credits and refunds, I'm here to help. Just mention me in your response, and I'll get back as soon as possible.