I am DESPERATE for help!!

@SMT22 

Are these payments duplicates or are there open invoices to apply them to?

Hello there, SMT22.

I can see how important having accurate financial records are to your company. This guarantees that you can process your taxes or forms easily and for smooth reconciliation. 

Based on the information, you'll have to create a journal entry to move the unapplied payments to another account. That said, I recommend consulting with an accountant first to determine which specific category to use for the debit and credit. 

When you have the information handy, you can follow the steps below to add the journal entry in QuickBooks Online (QBO). Here's how:

1. In your company, head to the New menu in the upper right and choose Journal entry under Other. 
2. On the first line, choose an account from the Account field and input the amount in the correct column.
3. On the next line, select the other account you're moving money to or from and key in the same amount in the opposite column.
4. Review the amounts and make sure they're in balance (Credit and Debit).
5. Enter information in the memo section so you know why you made the journal entry.
6. Click the Save and close button. 

I've included some resources below that will direct you through the steps on how to manage unapplied cash payments: 

• What's Unapplied Cash Payment?
• Unapplied cash payment income on your profit and loss
• What to do if you see unapplied cash bill payment expense on your profit and loss

I want to make sure that you're acclimated with the tasks and features offered in QBO. The topics listed in the links below will guide you on how to carry out any accounting activities.

• Self-help articles
• Online tutorials

Should you have any other QuickBooks concerns or questions on how to handle unapplied payments, leave a comment below and tag my name. I'd be happy to provide additional assistance. Have a good one.

Thank you so much for your quick response!!!! I really appreciate your guidance and help!

There are invoices for some and no invoices for the others. These were back in 2019 and 2020 and reconciled. 

You're always welcome, @SMT22.

I'm glad that we're able to provide you with the resolution to fix your financial data.

Please don't hesitate to let us know if there's anything else you need to manage your business's growth using QuickBooks Online (QBO). Take care, and I wish you continued success, @SMT22.

@SMT22 

If there are invoices and those invoices are still open, then you need to apply the payments to the invoices.  Each payment should have created a credit that can be applied to the open invoice. 

If the invoices are paid and you still have these unapplied (duplicate) payments, then you need to reverse them by creating an invoice with a service item mapped to your bank account.  Then, apply the duplicate payment to the invoice if QBO is not set up to apply it automatically. 

Finally, if these payments do not have invoices to apply them to, create the invoices (dated 2023 or 2022 if you have not filed your tax return yet) and apply the payment to the invoices.

Okay, I will try doing this!  I will let you know how it goes and if I need additional guidance!!!  I really appreciate your help!!!!  Have a great weekend!