Let's ensure you can connect your bank account to QuickBooks Online (QBO), Jreum.
Beforehand, did you receive an error message when connecting your Northwest Bank account to QBO? Screenshots and additional information would be appreciated to help rectify the issue.
In the meantime, perform basic troubleshooting steps. Too much historical data can slow down loading times, and clearing it will resolve the problem.
First, access your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
Once done, connect your Northwest Bank again. If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.
If the issue persists, I suggest contacting your bank to check if there's an issue with your bank's website.
In the meantime, you may consider uploading your transaction manually in QuickBooks. Here's how:
- Sign in to your bank's website and export your bank transactions.
- In your QBO account, go to the Banking menu.
- From the Update drop-down, select File Upload.
- Click Browse and select the web-connect file from your bank.
- Follow the on-screen steps in mapping the data.
Check this guide for more details: Manually upload transactions.
You might find the following articles helpful about adding and matching transactions in QBO:
I appreciate your patience as we address this issue. I am committed to helping you resolve the connection problem with your Northwest Bank into QuickBooks. I am here for you.
