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JudyAmicAngelo101
Level 1

I had quickbooks desktop, got a new computer , signed up for quickbooks online. Want to cancel that and get a new Quickbooks online version

I want to cancel quickbooks online

1 Comment 1
GianSeth_A
QuickBooks Team

I had quickbooks desktop, got a new computer , signed up for quickbooks online. Want to cancel that and get a new Quickbooks online version

Hi, Judy. Before we start, watch out for the following:

 

  • If you have banks or third-party apps connected, purging your company can permanently damage these connections.
  • This process doesn't cancel your QuickBooks or Payroll subscriptions. However, it completely clears out your books. You'll need to re-enter any employee or historical info you want to keep.
  • These next steps are only for QuickBooks Online Essentials, QuickBooks Online Plus, and QuickBooks Online Advanced.

 

If your book is less than 90 days old, here are the steps:

 

  1. If you're already signed in, make sure it's the company you want to purge.
  2. Once signed in, open this link. Alternatively, you can go to the following web address:
  3. To confirm you want to delete your company data, enter Yes, then select OK.
  4. Choose your industry from the ▼ dropdown.
  5. Select Create accounts based on my industry. It helps QuickBooks set up your chart of accounts after your data is erased. Don't tap Create an empty chart of accounts unless you've checked with your accountant first.
  6. Finally, click Wipe data.

However, if your account is 90 days old or older, you can proceed to the other step: Delete your data and start over in QuickBooks Online.

 

At this point, if you have reviewed everything and decided to proceed with canceling your subscription. Here's the article you need: Cancel your subscription.

 

Keep in touch with us if you have questions.

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