I keep getting an error message when I try to go pay a contractor that say "404 Page not found". Has anyone every seen this before?

Hello there, @jna. I will help you get past the error 404 Page not found in QuickBooks Online to get you back up and running.

The 404 Page not found error indicates that the server cannot locate the web page you are trying to access. You can try some basic troubleshooting techniques to figure out what is wrong. We can begin by ensuring that your computer is connected to the internet and using a private browser to view QuickBooks Online. It usually resolves any browser-related issues. 

Here's how to open a private browser:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Internet Explorer: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If everything is working fine in the private browser, go to the original browser and delete the cache. You can alternatively use another compatible browser to access your account.

Here is how to clear your browser's cache:

1. Open Chrome.
2. Click More.
3. Choose More Tools, then Clear browsing data.
4. Add a time range. Select All time to delete everything.
5. Check the boxes next to Cookies and other site data and Cached images and files.
6. Select Clear data.

Additionally, here is an article you can check in paying a contractor in QuickBooks Online: Pay a contractor with direct deposit.

Always know that you can get back to me anytime if you have additional questions about getting an error message in QuickBooks Online. I will make sure to get back to you as soon as possible.

I'm experiencing the exact problem with paying contractors, both admin and primary admin get error 404 message. Were you able to solve this issue? I've been on the phone with QB for 5 hours and am just getting the run around. I've tried all of their "fixes, different browsers, different computers, users and nothing has worked. PLEASE HELP ME!!!!!

Hi there, @Mdavis3612.

It Looks like you already mentioned this in your previous post in different threads here in the Community. I'll route you to my colleague's recommendation so you can get through this. Feel free to click the link below to see the response.

https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-qbonline-contractor-404-p...

Should you need further assistance with this? Or do you have any additional QuickBooks-related concerns? Know that you can always count on us to lend you a hand in solving those queries. Thanks for your time. Take care, and have a nice day!

@Mdavis3612 

Are you using QB Online? Try opening your account on any private/incognito browser.

Did all that still not working for me either....Anyone have a real suggestion?

Tried this too...Still not working for me.

Thanks for following this conversation. We don't intend for you to experience this kind of technical issue. 

We've received reports about getting an error 404 message when attempting to pay contractors. At the moment, our engineers are now trying to investigate the cause and working to fix this error. 

Hence, I suggest contacting our Customer Care team today so they can add your account to the list of affected users. You'll then receive an update about the status of the issue via email. 

Here's how to contact us: 

1. Sign in to your QuickBooks Online company, then go to the Help (?) section.
2. Select Assistant, type a question or topic you need help with.
3. Click still need to Talk to a human, then choose either: 

• Start a chat with a support expert.
• Get a callback from the next available expert.

Let me know if you have more concerns about paying your contractors in QuickBooks Online. I'll be there to guide you.