I’m trying to creat new invoice, I add the customer but I can’t add the product to it

Thank you for reaching out, sekonisola. I’d be happy to help you resolve the issue of adding a product to your newly created invoice.

First, let’s confirm if the item is saved in QuickBooks. Here's how:

1. Go to the Gear icon.
2. Select Products and Services.
3. Locate the item you want to add.

However, if you're adding a product directly to the invoice by clicking the +Add New button and it isn’t showing, try refreshing the page or using an incognito tab to reload the data.

Please note that inventory item tracking is only available in QuickBooks Online Plus and Advanced plans. If you’re trying to add inventory items, you may need to upgrade your plan to access this feature.

Let us know if you have any other concerns related to QuickBooks. Feel free to reply in this thread. We’re here to help.

Hi @sekonisola,

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you're still experiencing any problems.

We'll be glad to assist further if needed.