In the Pay Bills window, why do the suppliers credits not show up?

There are several reasons why the supplier credits aren't showing in the Pay bills window, @DRIguy. I'll share details about this.

First, supplier credit might not show if the Automatically apply credits feature is turned on. To verify, go to the Automation menu on the Accounts and settings page. Here's how:

1. Click the Gear icon located at the upper-right part of the page and select Account and settings.
2. Next, go to the Advanced tab.
3. Then, scroll-down to the Automation section.
4. Turn off the Automatically apply credits and Automatically apply bill Payment options.
5. When finished, click Save and then Done.

Another reason is if the credits are already applied to an open bill of that vendor. To check this, you can open your vendor's profile and confirm that the vendor credit is still unapplied. Refer to these steps:

1. Select Vendors in the Expenses menu.
2. Then, locate the vendor's name where the credit is allocated and click it to open.
3. Next, find the credit and select the View/Edit button.
4. Once opened, check if there's "1 payment made ($0.00)" message under the PAID status.

If everything is set, go to the Pay bills window again make sure to select the box beside the bill you want to pay. The credit amount should automatically show in the Credit Applied column. 

I'm always around in the Community to provide additional help to ensure you process your vendor payments seamlessly. Just leave a reply below. Have a good one.