Hi there, @shahzaib.
Thanks for bringing this up in the QuickBooks Community Team.
With regards to your subscription inquiry, I'd recommend contacting our QuickBooks Billing Department. They have the tools that could check your account and verify why the discount wasn't applied. They can also adjust your billing so you can continue with your business.
Here's how to connect with them:
- Sign in to your QuickBooks account.
- Click the Help menu in the upper-right hand corner and click Talk to a human.
- Type in "Talk to a human", then press Enter.
- Look for I still need a human and click on it.
- Select Get help from a human.
- Choose between Chat with us, Schedule an appointment, or Have us call you.
You can also directly call them using the phone number listed in this article: Contact QuickBooks Online Accountant and ProAdvisor Support.
Moreover, you can check out our QuickBooks community page to troubleshoot issues with articles, or get insights from other pros like you.
Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one.
