Intuit is billing us both $10 and $20 each month.

Welcome to the Community, @ BrynWDeamer.

Let's get you in contact with the right support that can review your billing records and help you get this straightened out.

I would suggest contacting our Support team, since we need to verify these charges. They are the ones who can best help you with this.

To contact them:

1. Sign in to QuickBooks Online.
2. Select Help (?) at the top right.
3. Click Contact us.

Stay in touch if you have any concerns. I'm always here to assist you further.