I'm glad to hear that you were able to locate the charge, @brookesalem.
To know more about where this monthly service fee is coming from, I'd recommend getting in touch with our Payments support team. I'm aware that you've already gotten in touch with them, but it's the best we can do given that they have all the resources to safely look at your account and provide more details about the fee.
Rest assured that I've already taken note of your previous support experience and will pass it here on our end so we can better the customer support we provide to you and other users.
Here's how:
- From your QuickBooks Online company file, go to the (?) Help icon and select Contact Us.
- Choose or type Contact Us.
- Provide a brief explanation about your concern and then click on the Let's talk button.
- Follow the prompts until you're provided with the available support options at that time.
Please refer to this article for more information about reaching out to our Customer Support team based on your specific QuickBooks product, along with the support hours and contact methods: Contact Payments Support.
Moreover, here's some of the most common ask questions with QuickBooks Payments: QuickBooks Payments FAQ.
Let us know in the Reply section if you need more information about this charge. The Community is always here to answer them for you.
