Is anyone else not able to connect to Northwest Bank? It has been over a week now and I keep getting the same error (102)? I already tried to link the account again

Thanks for letting us know about this, briannerettew.

The error code 102 occurs when there is ongoing maintenance on your bank or unable to establish a connection. This usually resolves within 24 hours. If not, you'll want to manually update your bank in QBO.

Here‘s how:

1. Go to the Banking tab.
2. Select the bank account and click Update.
3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.
   
4. If you still can't connect, please wait 2 or 3 hours and try again.

Here's an article for more information on how to deal with Error 102: Fix banking error 102 and 105.

Also, may I know what's your financial institution's name? This way I can verify if there is an ongoing investigation specific to your bank.

I'm also sharing these resources below to give you more insights on what to do if transactions are not updating and fixing banking errors in QBO:

• Fix bank errors in QuickBooks Online
• What to do if bank transactions won’t download or there's a bank error

Then, once transactions are in, you're now ready to categorize and match them in QuickBooks. 

Let me know how this goes and if you need more help with bank feeds. It will be my pleasure to assist. Stay safe and have a great day ahead!

I have been unable to connect to Northwest Savings Bank since 3/29/21

Let's resolve the error you're having to connect Northwest Savings Bank successfully, @knox.

Can you tell us more about the error you're having when trying to connect Northwest Savings Bank? That'll help us get the best resolution for the error you're having.

If you're also having error 102, you can follow the troubleshooting steps provided by Charies_M above. 

Here’s more information on how to resolve the error you’re having: Fix bank error 102 and 105. 

If you're having a different error message, you can follow the steps outlined on this article to help you resolve it: What to do if you get a bank error or can't download transactions in QuickBooks Online. 

Let me know if there's anything else that I can help with adding your bank account. I'm always here to assist. Take care and have a great rest of the day!

When trying to update, I get this:

Something isn't working

Hello, knox. 

Thank you for reaching out to the Community. I've checked with my resources and verify with our engineering team. Currently, We have an ongoing investigation about Northwest Bank unable to update an account(error 102) in QuickBooks Online. Rest assured, our software engineers are working hard to resolve this issue permanently.    

To ensure you'll get an update about the resolution status, I recommend reaching out to our Technical Support Team. They have to collect personal data to add your company and product to the list of affected users. We'll be sending you updates via email once we get this sorted out and I'll also keep this thread on track. Provide this INV-56983 for easy tracking.    

Here's how to contact us: 

1. Click the (?) Help or QB Assistant icon. 
2. Choose Talk to a human (select it again when prompted).
3. Enter a brief description of your concern. 
4. Select I still need a human.
5. Tap Contact us.
6. Choose either Get a call or Start messaging.  

For now, we have reduced our support hours from Mondays - Fridays (6 AM to 6 PM Pacific time) due to COVID-19. Also, some products will only have chat support during this situation.

Please know that you can always get back to me if you have any other questions. It'll be my pleasure to help you. Stay safe!

I am receiving the same error with Northwest Bank for at least over 2 weeks now.  Any resolutions?

Thanks for letting us know you have the same problem, @ LLRGLL.

As mentioned by my colleagues above, there is currently an open investigation about Northwest Bank unable to update an account(error 102) in QuickBooks Online.

At this time, we don't have a workaround for you to try. All customers having the same concern are advised to give our Customer Care Team a call to add their account to the list of affected users.

With that being said, I’d suggest getting in touch with our QuickBooks Online Support in case you’ve not been added to the list of affected users. Updates will be disseminated through email once this gets resolved. Just follow the steps shared by my colleague on how to reach them and provide this investigation number INV-56983.

On the other hand, here some links that will serve as your guide with connecting your bank accounts in QuickBooks Online:

• Connect bank and credit card accounts to QuickBooks Online
• Find your bank account when you connect to online banking
• Fix Online Banking

Thanks for your patience while we look into this. Please let me know in the comment section below if you encounter any other issues. I'll be here to assist.