Is anyone else seeing an incorrect tax rate reflected on the invoice?

HBrown922 · ‎July 19, 2024

Hello...we are seeing invoices with the wrong tax rate. The math will be correct but the rate listed on the invoice is showing more than double. For example the tax rate is 10.4% and that is what is being charged if you actually do the math but on the invoice it will say Tax (23.19%). Can someone explain this to me. It's very confusing to our customers. Thank you!

MichaelaS · ‎July 19, 2024

I appreciate you for reaching out about this concern, @HBrown922. Let me provide updates about the tax rate calculation in QuickBooks Online (QBO).

Currently, engineers are investigating an issue with the incorrect tax calculation displayed on the invoice (INV-107081). I recommend contacting our support team to be added to the list of affected users and to receive updates on the progress of the investigation.

Here's how:

Sign in to your QuickBooks Online company.
Select Help at the top right.
Select or type Contact Us.
Enter a brief description of your concern.
Choose a way to connect with us: Start a chat or Have us call you.

Our support hours for Plus, Essentials, and Simple Start are Monday - Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT Advanced, any time, any day.

Furthermore, you can check these articles to guide you in modifying and learning more about how QBO calculates sales tax:

Let us know if you have other tax concerns. I'll be around to help. Take care.

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Is anyone else seeing an incorrect tax rate reflected on the invoice?

Is anyone else seeing an incorrect tax rate reflected on the invoice?

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