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anthony-edwards
Level 1

Is anyone having a issue with clients recording multiple charges

 
2 Comments 2
Irene R
QuickBooks Team

Is anyone having a issue with clients recording multiple charges

Hi there, Anthony. Are your clients bulk recording charges or expenses using the new layout? If they encounter unexpected behaviors, like the screen keeps spinning when hitting Save, I recommend switching back to the old layout. This way, they'll be able to save their work.  

 

Old Layout.png


If
you have a different situation, please add the details below so I can provide a more targeted solution.

anthony-edwards
Level 1

Is anyone having a issue with clients recording multiple charges

Hi no my client stated he had multiple charges on his bank statement for the same invoice. Even tho I’m only seeing 1 transaction on my end. Client stated he called Intuit and they confirmed that others are experiencing this however they didn’t tell me that when I called. 

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