Is there an option to buy higher level support for QBO?

Welcome back to QuickBooks Community, LW99. This is not the type of experience or service we want you to have when you contact our Customer Support. Also, I can see all features should work seamlessly in QuickBooks Online so you run your business smoothly. With this, I'll ensure to improve your experience and direct you to the appropriate support team to assist you further with your issues.

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Lastly, I'm adding this article to see various features you can use and how to utilize them while working on your business using QBO: Help guide for QuickBooks Online. It contains topics about accounting, banking, and payments to name a few.

Don't hesitate to click the Reply button below and add extra details about your matter, LW99. I'm always here to help. Have a good one!

I am wondering with Quickbooks desktop pro if there is a nest level to talk to? I have had people who helped me find reports on c drive that I previously made but that I need to print. I cannot remember the exact steps of going public users or users then public or if I need to go into Intuit then find reports. About 2 months ago someone helped but now I can not reach anyone that seems to know. I need 2023 940 and w'3 or 2023

You can pay any amount of money.  Support will all be the same.  

We appreciate you chiming into this thread, Dougc83. I'm here to ensure you can locate your previously filed 940 and W-3 forms in QuickBooks Desktop.

You can utilize the search feature from the upper right corner of your File Explorer to locate your tax forms from your C drive. If you still cannot find the forms, you can do a wild card search on your computer server. Here's how:

1. Enter and open  File Explorer into the search field from the Windows Start menu.
2. Choose My Computer or This PC from the navigation bar.
3. Ensure including an asterisk (*) before the extension type to locate all the files from your desktop company.

However, if the issue persists after following the method above, you can contact our customer support team. They have access to essential tools to provide the forms you need. Also, please consider reviewing their support hours so you can reach them at your most convenient time.

Moreover, you can generate specific payroll reports to get valuable insights from your business and employees, which can help you plan your finances accordingly.

Notify us in the Community if you have additional questions when locating previously filed tax forms or other concerns related to QuickBooks Desktop. We'll be around to offer further assistance.

Sorry what is extension type for w'3 and 940 and Il 501 quarterly

Hello there, @Dougc83.

I can provide information about your concern with the extension type of your payroll forms in QuickBooks Desktop (QBDT).

QBDT uses different types of files to store different types of data. This is to easily locate the file, especially when your company files (QBW) and backup data files (QBB) are different file types.

As mentioned by my colleague, to locate your previously filed forms in QBDT, you can search it in the computer and ensure to include an asterisk (*) before the extension type to locate all the files from your desktop company. With that, you can use the qbstbl2.usa file extension to locate for W3, 940 and 501 forms. The File Type for that form is the US Tax Table file exclusive for Payroll.

To learn more about the different types of files in QuickBooks, you can refer to this article: File types and extensions used by QuickBooks Desktop.

I'm leaving this article for future reference in handling payroll reports, importing and exporting data in QuickBooks:

• Run payroll reports
• Import and export data in QuickBooks Desktop

Tag me in the comment section if you have other payroll concerns or clarification with the extension type. I'm always here to assist you.