Issue re logging on to QBO today

yes it started for me about 12 noon EST, USA, and I get a message that says... "Something went wrong" Close the app and try again later... which sends you in an endless loop...

still a problem at 5:46pm EST 8/4/25 

I understand the difficulties you’ve faced when trying to access your QBO app, slewis25, don052.

Since the problem continues even after following the suggested steps, I advise reaching out to our Live Support team for additional help. They can assist you in resolving the error message so that you can log in successfully.

To reach them, you can use your mobile web browser or a computer:

1. Log in to your account and click on the Help (?) icon in the top right corner of the screen. 
2. Go to the Search tab and click on the Contact Us button.
3. Click the Ask about something else tab. Key in your concern and hit Continue.
4. Choose a way to connect with us: Have us call you or Chat with us.

If you require more help, please let us know by clicking the Reply button below. I'm here to assist you.

i just uninstalled the desktop app, and then went to the start menu and right clicked on the QB app icon that is still there...

I right clicked it and choose - go to file location - and then deleted the shortcut that was there and then re-installed the app again... and it worked for me...

seems like this program makes two shortcuts and the first one I deleted and that got it to work - which really doesn't make sense but it worked for me...

I did that and tech person I talked to showed message to your back end team and they didn't seem to have an answer...

I did the procedure I mentioned and it worked for me...

But... now 8/5/25 

QB Online Desktop app is not starting again

8/4/25 QuickBooks online desktop app stopped working...

I called QB tech support and they couldn't help...

It tries to start and then a dialog box comes up ... "Something went wrong" 

then a button "Try again" and when clicking that button...

then goes into this endless loop of not starting and this message comes up again... and again...

I uninstalled the app and reinstalled the app and then noticed that a shortcut it didn't remove so I rt clicked and deleted the short cut and then reinstalled the app and it worked on 8/4/25

Now today 8/5/25 it is doing the same thing...

Has this happened to anybody else?

I think it has something to do with my VPN...

I use Proton VPN, when I turned this off ... QBO desktop app works...

sad cause I want to use a VPN

I think it has something to do with my VPN...

I use Proton VPN, when I turned this off ... QBO desktop app works...

sad cause I want to use a VPN

I had to edit my settings in the VPN...  THIS APP should work without me doing that...

Hope you are back up now.

So far mine is still working since I uninstalled and reinstalled.