landed cost causing Enterprise to freeze

Hello there, @Artie C. Let’s perform some troubleshooting steps so you can use landed cost without freezing QuickBooks Desktop (QBDT).

Before we start, let me provide some of the possible causes that your QBDT Enterprise software freezes. Please refer to the following:

• Your company name may be too long
• You may have a damaged or missing QBWUSER.INI file
• You may have corruption on your hard drive
• Your program files or QuickBooks Desktop installation may be damaged
• You may have a damaged Windows operating system

To resolve this, let's run Quick Fix my Program from the QuickBooks Tool Hub. This fixes common errors in QBDT. It's recommended to use Tool Hub on Windows 10, 64-bit for the best experience. Here's how:

1. Close QuickBooks.
2. We recommend you download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. 
3. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've already installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be displayed on the bottom right or you can select About to view the info you need.
4. Open the file you downloaded (QuickBooksToolHub.exe).
5. Follow the on-screen steps to install and agree to the terms and conditions.
6. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

From the Tool Hub, run the Quick Fix my Program tool. This will shut down any open background processes QuickBooks uses and runs a quick repair on your program. Here's how:

1. In the QuickBooks Tool Hub, select Program Problems.
2. Select Quick Fix my Program.
3. Start QuickBooks Desktop and open your data file.

In case the issue persists, I would encourage you to perform the other two solutions in this article: Fix issues when QuickBooks has stopped working.

Once resolved, you may also want to check out this article that covers the answers to the most commonly asked questions about using landed cost in QBDT: Landed cost FAQs.

Please don't hesitate to keep me posted on how it goes in the comments below. If there's anything else you need or concerns about using landed cost in QBDT, I'll gladly help. Take care, and I wish you continued success, @Artie C.

this was not a solution.

Our Quickbooks Enterprise does not freeze during normal usage. there are 3 to 6 users at a time using the same company file and there are no freezing issues.

what i said was - quickbooks freezes for me when i am doing landed cost tasks, such as choosing bills, applying to products on a vendor invoice.   no one else freezes at this time.  sometines it will let me go to the next landed cost step after 10-15 minutes.   other times I have to use end task to get out and log back in.  

This happens more often when there are other users in the file.   if i stay at night and no one is logged into quickbooks by me, it usually won't freeze.   

this is frustrating and causing then landed cost process to take days instead of a few minutes.

I appreciate you sharing the complete details of your concern, @Artie C. I’m here to offer my assistance to keep your account from freezing up.

I’d feel the same if I spent too much time doing the things I used to do easily. Please know this isn’t the impression we want you to experience. Rest assured that I'll make sure you get the best help to get around this

Since the issue still persists, I’ve checked our resources and found out that there is an in-progress reported issue similar to what you’re having. I recommend reaching out to our Customer Support Team. One of our representatives will pull up your account in a secure session and add you to the list of the affected users.

Here’s how:

1. Go to Help icon, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Enter a brief description of your issue.
4. Select Let's talk, then choose a way to connect with us.

Please know we're available any time, any day to address your freezing issues. For more info, you may also check out this article: Contact QuickBooks Desktop support. 

To learn more about using landed cost in QuickBooks Desktop Enterprise, I’ve added this reference: Landed cost FAQs.

Let me also share this article to help you upgrade your older company file so it works in newer versions of QuickBooks Desktop Enterprise: Upgrade your company files.

I'll be around here in the Community if there's anything else I can help you with your landed cost. Keep safe.

i had thought it was mostly happening when other users were working in quickbooks.   it's evening here and i am the only user and still i am having issues with landed cost freezing

I know this hasn't been an easy process for you, Artie C.

Let me make it up to you by ensuring this issue gets further investigated.

Since QuickBooks Desktop Enterprise freezes when using the Landed cost feature, I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to check your file and investigate this. They can also determine its cause to ensure it won't happen again.

Here's how:

1. From the Help menu, select QuickBooks Desktop Help.
2. In the Have a Question window, scroll down to click the Contact us link.
3. This will display the Contact Us screen.
4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
5. Click the Search button to display the Message Us or the Call Us button.

To ensure that you'll be assisted on time, please see our support hours.

Additionally, I've added an article that'll help you in managing and calculating your landed cost in QuickBooks Desktop Enterprise. This way, you can keep your record accurate:

• See your Inventory's Landed Cost
• Turn on Enhanced Inventory Receiving (EIR)

Please keep us posted on your progress in getting this issue resolved. It's our priority to make sure you can work on your books without any problem.

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@Artie C wrote:

File size is 1.7gb - company file on a server.  no one else experiencing this issue on their desktops.

 

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@Artie C 

Consider condensing your file to see any impact. If the same error persists, consider to have a 3rd party service to review your file. You may need to purchase a service to optimize your data file. QuickBooks data files larger than 500MB need to be optimized every 6-12 months to ensure they run at top performance. There is no internal functionality in QuickBooks to optimize the data file other than running a condense. The optimize operation will copy all data into a new data file, remove unwanted temporary data, and audit trail data to bring down file size by 25-40%. This will improve the performance and stability of the data file.

condensed file to 668mb from 1.79gb.   problem still persists.

contacted them.. they could not solve it

i condensed the file to 668mb and the problem still exists. 

i am getting to the point of giving up on quickbooks.

@JamaicaA 

@Rea_M 

additional info that might help

opened task manager while it enterprise is frozen.

the qb file says not responding

there are 4 CefSharp.BrowerSubprocess tasks not moving

there is also a quickbooks MAPI subprocess task not moving.

maybe this new info can help solve the issue

Thanks for the additional information, @Artie C. I'm here to share information that will help clarify things for you.
 

I understand the necessity of getting this fixed as soon as possible. However, as my colleague mentioned in the previous replies, the investigation into this issue is still ongoing. Our engineer is diligently working on it. We appreciate your patience as we investigate this further.
 

Furthermore, we're unable to provide a specific time frame for when this issue will be fixed. Rest assured that you'll get notified as soon as there's an update. 

I've also added these articles for reference:
 

• How to calculate landed cost in QuickBooks Enterprise Services
• Landed cost FAQs
   

Please let me know if you have any other QuickBooks-related concerns. I'll be glad to help you. Have a good one!

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@Artie C wrote:

contacted them.. they could not solve it

 

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@Artie C 

Did you seek assistance from Intuit Data Services or a third party service provider?

Not a great answer saying they are working on it without a time frame.

this can mean months or longer :(

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@Artie C wrote:

Not a great answer saying they are working on it without a time frame.

this can mean months or longer :(

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Who are "they"? Consider asking a third-party service provider to check your file for a second opinion.

INTUIT engineers

You have to be extra patient to deal with Support. Otherwise, seek a second opinion as I mentioned earlier.

i have done everything everyone has suggested. even went to a third party QB company and they could not find any problem in our system or set up or files.   

the problem has reached critical.   cannot allocate any landed cost bills to any vendor item bills.

QB freezes each time.  this does not affect any other users in the file.

i just spent an hour on the phone with another support person  - case # 1586962118

in the end he sent me an email about how to fix slowness in quickbooks.  

another waste of my time.  he even had a tier 2 person try to help him..

how he tried, i don't know, because other than looking at my screen he did not login to my system to look for any errors.  

i will call every day going forward until someone higher up deals with this issue!

A frustrated quickbooks customer! 

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@Artie C wrote:

i have done everything everyone has suggested. even went to a third party QB company and they could not find any problem in our system or set up or files.   

@Artie C 

Which 3rd party service provider did you contact?

we contacted an authorized 3rd party in the USA.