Limitation Overage Threat - Your account is at risk of suspension

Jeff5 · ‎February 05, 2020

Hi fellow frustrated QuickBooks online users!

When Intuit implemented their new limits to "improve user experience" last year, that came with the caveat that affected accounts would continue to work fine, but would not be able to add new classes or accounts if over the limit.

Now, almost every time I log in I am prompted with the ominous warning that my account is at risk of suspension unless I upgrade.

I don't need "help" as to why I shouldn't use classes (I used them prior to projects being implemented, and the only excess classes are from old data from years ago that I am no longer actively working with - so there is no value to me in migrating them to projects).

My Question - Does anyone have any insight into these messages? Should I just find a new provider (something I should have done a long time ago)? How do I turn this trash off? I have no desire to go back in time and migrate "classes" to "projects" just to placate the Intuit gods, nor am I going to upgrade.

JaneD · ‎February 05, 2020

Good day, Jeff5.

The error message that you're getting has already been reported to our product engineers. They've started their investigation with utmost urgency to fix this.

I recommend reaching out to our QuickBooks Support Team, so you'll be added to the list of affected users. From there, you'll be notified once resolved.

Go to Help and click on Contact us.
Enter the warning message in the What can we help you with? field.
Click on Let's talk.
Choose either Chat or Talk to a specialist.

Let me share this article that will help guide you through these year-end tasks in QuickBooks Online (QBO): 2019 Year End Resources.

We'll fill you in if you have further questions. Have a good one.

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Limitation Overage Threat - Your account is at risk of suspension

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