Local tax setup

Hello there, @karensamuels.

I can see that you're putting a lot of effort into setting up your new employee's local taxes in Intuit Online Payroll.

The message that you received occurs when the system not allowing or recognizing your employee's jurisdiction. Intuit Online Payroll has limited states when setting up the local taxes. 

The best thing that we do now reach out to your state agency. They can provide you more details about handling your employee's local taxes. They might also advise you to select another option or other jurisdiction that will calculate local taxes. 

You can check this article for further details about setting up local tax withholding for your company and employees: States with local taxes.

You can go back here anytime and post your concerns. The Community is always here to help in any way that we can. Take care and stay safe always.

I appreciate the help, but do not thing it is a problem with the jurisdiction.  I can put my address in for her and it does not populate one either.  At one point when I entered the city and county, I briefly saw them come up but disappeared before I could save.  In addition, last quarter they were listed in my local tax list so I could enter the amount manually for quarterly taxes (even though it was not deducting them via payroll).  This quarter, they are not listed with all of the other jurisdictions so I cannot balance the amount paid in local taxes with Inuit. I wish I could get a live person on the phone to address this. I have spent so much time with online chats and nobody can figure it out.  They eventually just leave the chat? 

I want to make sure you're able to get in touch with our Payroll Support to resolve this tax issue. If you haven't heard from our support about your previous interaction escalation, we need to have you contact them again. Our live support has the details and updates of your previous case ID with us.

You can call us at 800-446-8848 to reach with a live representative. Please note that our Intuit Online Payroll and Intuit Full Service Payroll Support are available M-F 6 AM to 6 PM PT.

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Kindly update me with the result of the call in the comment. I want to ensure everything is working well for you, and I'm here to provide further assistance and insights. Have a great day!

I just spent the last 2 hours on the phone with a live agent.  They are unable to figure this out.  No answer.  That is not acceptable.  I pay for this service and my taxes are not being deducted correctly.  I am beyond frustrated.   

Has this issue been resolved? I'm having the same issue and spent hours on phone with QB and no resolution. I'm going to a different payroll provider. 

There is even a Knowledgebase about this local tax setup topic and it DOES NOT WORK.

https://quickbooks.intuit.com/learn-support/en-us/help-article/taxation/set-local-taxes-online-payro...

Everything works fine UNTIL Step 3. Once you properly add the local taxes on the employee level (STEP 2) it should either add a task under your To Do List (which it DOESNT) or when you go to the respective states payroll setup, there should be an added box for LOCAL TAXES (it DOESNT).

I spent over FOUR hours on the phone with multiple support reps this past Friday and NONE of them could figure it out. It went all the way up to Tier 3. They are absolutely CLUELESS. I will be ditching Quickbooks Payroll just on these grounds alone.