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I can see that you've been doing a lot of ways to get this resolved, @ggarver.

I understand the urgency of resolving this situation. I'd like to inform you that this matter is currently under investigation. Our engineering team is already working on a fix for you to get the verification code with no delays.

We're not given any timeframe for when it will be sorted out. For now, I recommend contacting our QuickBooks Online Support team to include you in the list of affected users. Here's how:

1. Go to the Help icon.
2. Select Contact us.
3. Follow the on-screen instructions to complete the process.

I'm also including a helpful link that goes over the process to turn on and off two-step verification. Turn on or off two-step verification.

Your patience and understanding are greatly appreciated. Please let me know how this goes and if you require any other assistance with QuickBooks. Take care and stay safe, ggarver.

Turn on or off two-step verification. Doesn't work. Off is greyed out. Lied to again. More of my time wasted by Intuit with more misinformation.

Thank you for following up, ggarver.

This isn't the kind of experience we'd like you to have. As mentioned by my colleague @SarahannC above, this is an ongoing issue. We still don't have the specific timeframe. But, rest assured, our product engineers are doing their best to fix this as soon as possible.

If the workaround provided above doesn't work, I'd recommend getting in touch with our Support Team. They'll be able to add you to the list of affected users so you'll receive updates about this issue. 

We can follow the steps she provided above to reach our QuickBooks Online Support Team. You can also check out this link for more details: QuickBooks Online Support.

Thank you so much for your patience. We'll be here if you still have other concerns with QuickBooks. Take care and have a wonderful day!

I spent almost an hour with QuickBooks Online Support Team. No help. Log of chat attached.

And 2 weeks later, still no reply.

I understand where you're coming from, @ggarver.

This problem remains unresolved, according to my research. The precise timeframe is yet unknown. Rest assured, our product engineers are working hard to resolve this as quickly as possible.

In the meantime, I suggest contacting our Customer Care Support. They're able to add your account to the list of affected users so you'll get updates about the issue.

Please note their support hours to ensure they're available for assistance.

Let us know if you need extra guidance on this matter. We're here to back you up always. Stay safe!

RE: I suggest contacting our Customer Care Support.

Why? For a "This problem remains unresolved, according to my research."?

I did this 2 weeks ago per SarahannC and Archie_B replies, and even posted a copy of the chat log. Customer Support apparently does not even or cannot even understand the problem.

Go ahead, tell me again to "I suggest contacting our Customer Care Support.".

need help to reset password and login

Good day, thesmartgroup. Helping you reset your password and login information is my goal today.

If you still have access to your phone number and email associated with your account, you can reset your credentials by following these steps:

1. Sign in to your account.
2. Input your phone number, email address, or user ID.
3. If you enter a phone number or email address, we’ll send you a text or email with a verification code. If you enter a user ID, choose which method you prefer.
4. Input the verification code we sent, or follow the instructions in the message.
5. When prompted, select Reset your password.

If the option to reset your password does not appear, you will be logged in to your company file and can reset your password and other login credentials by following the instructions below: 

1. Select the profile icon beside Settings.
2. Click on Manage your Intuit Account.
3. Tap on Sign-in & Security.
4. Modify the details from there.

This material will also provide more information about the process: Update or change your Intuit Account sign-in information.

If you are unable to log in to your account, have forgotten your password, and no longer have access to your phone number or email address, use the recovery form supplied by this link to restore your login: Recover your Intuit Account if you can’t sign in. 

If you have follow-up questions while managing your login credentials in QuickBooks, notify me by leaving a remark below. I'm always glad to assist. Have a great weekend!