Welcome to the QuickBooks Community, Ashley. Let's perform some troubleshooting steps to resolve the error message you encountered when matching a receipt in QuickBooks Online (QBO).
When frequently accessed pages accumulate in the browser, it may result in unusual behaviors. In these situations, it's helpful to perform some troubleshooting steps to isolate the issue.
First, log in to your QuickBooks Online (QBO) account using a private web browser from your mobile app to access the product with a fresh start. If you're using a computer, you can utilize these keyboard shortcuts:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Shift + N
Then, review and match the receipts again. Once resolved, return to your default browser and clear its cache to refresh the page or use a different compatible browser. It's possible that there's a temporary issue with QBO or the browser you're currently using.
You may also refer to the Fix other app related issues section in this article if you're using a mobile app to match the receipts: Fix common errors in the QuickBooks Online mobile app for Android.
However, if the issue persists, I recommend reaching out to our customer support team so they can determine the root cause of the problem and raise an investigation when necessary. As a workaround, you can attach receipts to transactions.
Additionally, run a Transaction List by Date report in QBO for a detailed view of the total money paid to a vendor for the year.
Stay in touch whenever you have additional questions concerning receipts. I'll get back to you right away to assist you further. Keep safe, and have a good one.
