I want to ensure this is taken care of, @medphor.
To fix this, I'd suggest contacting our Merchant Services Care Team. This way, they'll be able to verify the cause of the issue.
Here's how to reach out to them:
1. Go to Contact Payments Support.
2. Get the phone number from your chosen QuickBooks Online with Payments & Merchant Service Center.
If you have other tasks that you need to take care of, I'd recommend browsing our help articles. They contain guides and details about customers, vendors, etc... Go to our general support page, look for a topic, then open a specific article that fits your situation. To change the product, simply select another under the Topics for section.
The Community will always have your back if you need anything else in running QuickBooks. Wishing you and your business continued success.
