Missing info

@Jenn046  To my knowledge, you should have at least read-access to your company for a year after your subscription lapses, whatever the cause for the lapse may be.

My money is on QBO pulling one of its classic moves and setting you up with a different account rather than giving you access to the original one.

I fear you're in for an uphill battle getting this fixed. Good luck with the telephone tag.

Based on your scenario, Jenn046, it seems you have logged into a new QuickBooks Online account instead of renewing your existing one. I've got some tips to help you log into your current account successfully.

Since you want to access your existing account, I suggest canceling your QBO subscription that doesn't contain all your receipts, invoices, deposits, payments, and customers. Next, Log into your existing account. Provide the accurate credentials, and resubscribe by following the steps below:

1. Select the Gear icon, then click the Subscriptions and Billing under the Profile column.
2. Choose Resubscribe and enter the updated billing info.
3. Enter the Payment information and Billing address.
4. Select Resubscribe.

Moreover, QBO subscription services can change based on terms that include rules about account inactivity. To get the latest information, double-check QuickBooks Online's official terms of service or contact our customer service support team. They can give you detailed information about account policies, especially regarding long periods of inactivity.

Once everything is in place, refer to this page to update your payment method, change your plans, or check your billing details: Manage billing, payment, and subscription info in QuickBooks Online.

Additionally, I suggest considering our QuickBooks Live Expert Assisted service to enhance your QBO experience. Our skilled team of specialists is available to deliver swift support designed to address business needs. They will help you understand and manage your plan's features, accounts, customers, and vendors.

I am here to assist you in managing your QBO subscription effectively. I am eager to provide information to help you resume your business activities.