Multi-User verses Multi-Log in

You can create as many users as you want.  However, you are limited based on the QB SKU level in how many concurrent users you can have logged into one company file.  Pro is 3, I think. Premier might be 5.  Enterprise is 20 or so, last I checked.

We currently have Premier 2019 and have not been able to login 5 at a time. Our License says we have 3 seats, we are not sure what that means.

Hello, Roses Shop.

You can have your users sign in to the company file simultaneously if you're using the multi-user system. The maximum number of simultaneous users for QuickBooks Premier Edition is five users. When using the multi-user mode, it allows multiple users to collaborate on the same company file at the same time. However, they must be networked, and must have their own QuickBooks license. 

In your case, you must determine the number of licenses you purchased. You can press F2 on your keyboard to display your license information. If you have multiple licenses but the system does not reflect the correct number, follow the steps below: 

1. Go to Help menu then select Manage My License.
2. Choose Sync License Data Online.

That should correct the number of user licenses displayed in the Product Information. You might want to check our license agreement to know more about the multi-user requirements: Complete details on our license agreement. 

Feel free to use the articles about hosting for additional reference: 

• Features available and tasks you can perform in single or multi-user mode
• Host your company data file in multi-user mode  

If you have other concerns or questions besides licenses and subscriptions, please don’t hesitate to tap the Reply button below. We’re always here to help. Stay safe!

@Roses Shop 

Open one of your company files and hit f2 function key or CTRL+1

Your product information window will be appear and check how many user seat license you have. Then login to your CAMPS as Primary Admin and compare the license information you can find.  

We currently show 3 seats, we are wanting to add 2 more so we can have more users on at once. I called tech support and they keep talking about adding 2 users, I wasn't sure if this would take care of our issues.

Hello, Roses Shop. 

Since Community is a public space and we're unable to pull up your account. I suggest reaching out again to our customer support team to ensure that this has been taken care of.    

Here's how to contact them:

1. Go to the Help menu once you open QuickBooks.
2. Click QuickBooks Desktop Help or press F1 on your keyboard.
3. Select Contact us button. 
4. Enter a short description of your concern in the Tell us more about your question box.  

If there's anything else that I can help you with, let me know in the comments. I'll be here to lend a hand. Stay safe!

@Roses Shop 

Don't buy a new license for QBD 2019. You have to purchase additional seats for your existing license. If their Support couldn't help you, contact us in private for assistance.

I am using a Premier 2018 edition of Quick Books. At the moment we hare 4 users. Initially all was well till one colleagues computer crashed. We have been able to reinstall the Quickbooks and even successfully activate the user license. However, now only two (2) users can simultaneously log on and use company file.

I have sync license , run QkBk diagnostic tool. I have repaired my .NET Framework. But it is still not successful. Any assistance??

Sam

Hey there, @Sam_007. 

Thanks for chiming in on this thread. 

Before moving forward, we recommend using a supported version/year of QuickBooks Desktop so that the system and features within your account can work properly. 

Review this guide for more details: Upgrade your QuickBooks Desktop account. 

Please reach back out if the issue is still occurring after upgrade the system. We want to ensure that you get this resolved as soon as possible. Have a great day!