My business Discover Card no longer links to QBO. I get an error "no eligible accounts". But I can link my personal card. This stopped working in August. Any ideas?

Hello, @mary-dansvillegr.

I understand how crucial it is for you to work smoothly on your business with QuickBooks Online. I am here to assist you with any questions or clarifications that you may have. To provide you with efficient help, could you please provide me with precise information about your concern?

Would you please provide me with more information? Your cooperation is greatly appreciated since it will help us to find a solution. If you can provide a screenshot, please make sure to avoid including any sensitive information. This precaution is taken to prevent any potential malicious activities.

I will wait for you to respond, please keep in touch. Have a great day!

I have had this issue for 22 days now. They have indicated its a larger issue but can’t seem to get any updates:

This is Edlyn from Intuit QuickBooks Self-Employed. I am sending you this email to confirm that with our deepest intent to resolve the issue you are experiencing right now, we have attached your account to the list of affected users under  INV-93469 Discover Bank, Error and would therefore be worked on by our product engineers from this point onwards. Though a turnaround time can not be declared yet, please be assured that resolving this matter for you is our top priority.

In line with that, there are no pending resolution/troubleshooting item for us to try, thus this case conversation will be tagged as closed. Note that closing this case conversation does not mean that your issue will not be worked on as it has already been attached to the priority list.

Should you have any questions about this, please refer to the case numBER XXXXX There will be an email notification sent out once there are updates on the investigation. If no emails are received, it only means that there are no changes yet based on the last update which we already discussed in the chat.
Thank you for being a part of QuickBooks Self-Employed! We are glad to be of service.


Best regards,

Intuit QuickBooks Self-Employed
Customer Care Support

ref:!00Di00Xs0j.!5003j02E7hvB:ref

I appreciate your patience in waiting 22 days for an update about the Discover Card issue in QuickBooks Online, @bgoldfedder. Rest assured that we are here to support you and resolve this issue in QuickBooks Online.

Suppose you have been added as an affected user and haven't received any updates or notifications via email for the past 22 days. In that case, we encourage you to contact our QuickBooks Online support team. They will be able to provide you with the necessary information and assistance regarding the issue you are facing.

1. Log in to your account.

2. Click the Help button at the top right corner.

3. Go to the Search tab, then select Contact Us.

4. Enter a brief discussion with your concern, then click Continue.

5. Choose to Have us call you to connect with us.

1. Plus, Essentials, Simple Start:
   • Monday to Friday: 6 AM to 6 PM PT
   • Saturday: 6 AM to 3 PM PT
2. Advanced:
   • Support is available anytime, any day.

We value your time and understand the importance of a seamless experience. Rest assured, we will implement the necessary steps to rectify the error promptly and efficiently. Our team will work closely with you to guide you through the resolution process, ensuring that you are fully informed and involved in every step.

I spent over an hour with the support agent who indicated they would close it on their side since it was a system issue. I don’t have the bandwidth to do another call and this seems to be the only online mechanism (is their an email or web support page to request an update from). I replied to the email i received above but the automated email indicated there was no email support if I understood it right. Is there a mechanism to email and get an update on this issue. The link they provided is an internal one and does not work without an Intuit employee account or similar

I acknowledge the importance of getting updates about the ongoing issue with Discover Card in QuickBooks Online (QBO), @bgoldfedder.

Based on your initial post, it seems that you have already been added to the affected users. Moreover, in regards to getting updates on this matter, we can’t provide a specific email address that you can message as a way to prevent you from any malicious incidents and to safeguard you from this.

Since our engineering team is working on this internally, we can’t provide a specific turnaround time for when this will be resolved. Aside from receiving updates from our support team, the other way you can keep yourself posted about this matter is to contact our Technical Support Team by following the steps outlined by my colleague, @ChristineJoieR.

Please take note of the support hours to reach them at the time of your convenience. Our Support Team is available M-F 6 AM to 6 PM PT for QuickBooks Plus, Essentials, and Simple Start, and Saturday from 6 AM to 3 PM PT. For QuickBooks Advanced, you can reach them out at any time, and any day.

Your time and business with us are valuable to us if you have other queries about this topic or need help with your hereafter transactions. You can ping me in this thread.

How does one get added to the list of affected users?  And really, getting added to a list does nothing to help us with this problem at the moment.  I don't understand why I can add another Discover card but cannot link my business card, which was linked and updating fine up until late August. 

What further information would you like?  Discover Card support tells me this is a QBO problem.  When I try to relink my account I get a message - You have no accounts eligible to link

Thanks for getting back to the thread, mary-dansville. Let me help you address your banking connectivity concern.

If you are referring to the INV-93469 mentioned in this thread by the previous agent, the status of this investigation is still ongoing. Rest assured that our committed Product Engineers are diligently working hard to solve this as quickly as possible.

Assuming that you are experiencing the same issue in this investigation, for you to be added to the list of affected users and get immediate updates, I suggest you contact our Customer Support Team. Here's how:

1. Log in to your QuickBooks Online (QBO) account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

You can also enter and manage expenses in QBO. This will help you organize cash flow and keep track of your spending habits.

However, if you encounter a different error, please let us know in the comments below. We are always here to help. Stay safe!

I am having the same problem

Hello there, Calvin.

Currently, there is an ongoing investigation about connecting Discover bank to QuickBooks Online. Rest assured that our Engineering Team is dedicated to working for them to implement a solution that will fix this issue.

Please know that this is a top priority for us. It will continue to be so until fully resolved.

I encourage you to contact our Phone support team. They can add you to our notification list, and you'll receive an email notification once an update is available. 

Here’s how:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
4. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

In the meantime, you can upload transactions manually via CSV. Refer to this article for the detailed steps: Manually upload transactions into QuickBooks Online.

For future reference, you can read this article about categorizing transactions in QuickBooks Online: Categorize online bank transactions in QuickBooks Online.

Don't hesitate to comment below if you have questions in connecting Discover bank in QuickBooks Online. I'm always here to help. Have a great day.

I am having the same issue.  Please fix your systems as soon as possible.

I am having the same issue.  Please update when the issue has been resolved.

Thank you. 

PT in SC

I am having the same issue and it is because QB is not working with discover. discover says that QB is no longer working with discover, so my thought is this is QB fault and they need to fix this this month or i am no longer going to use QB.

Hi, welcome to the Community.

I see the importance of connecting your Discover Account to QuickBooks Online (QBO). Since you're experiencing some error, I recommend calling our Online Team Support so that they can further assist and investigate the situation. 

Here's how:

1. In your QBO account, select Help (?). 
2. Choose the Search tab.
3. At the bottom of your screen, click Contact Us.  
4. Type your concern. Then click Continue. 
5. You may choose Callback, Appointment, or Chat as your way to connect with us. 
6. Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number. 
7. Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat. 

You may also use this article to help you track bills and record the payments in QBO: Enter and manage bills and bill payments in QuickBooks Online. 

You're welcome to reply with your other concerns aside from the connectivity of your bank. I'm always open to any updates or concerns. Stay safe. 

Will this let us work with the engineering team which is who is working the issue, or just a way to talk to support again and be told its with them?

My Discover IT Business card has not connected since May of 2023. No business expenses are coming in. I am getting the same errors as all the others on this thread are getting. My dashboard is completely useless as it does not reflect accurate costs. And for many of us, the end of the tax year is coming and I have always depended on QBO to provide expense reports. Not good at all. And no, I'm not going to take away from billable time with my customers to input all these expenses manually. This "security issue", as Inuit is calling it has been dragging on and on which says to me that Intuit has not dedicated sufficient resources to resolve the issue. Really bad look for Intuit.  

I tried to call QB help desk and Discover Help desk so they can talk and look at the error. The help desk from QB (Raynald) actually hang up before I can connect to Discover, after I spent 30 minutes in the phone asking if he would wait while I connect to Discover so we all three can talk. The Discover help desk was nice, he said QB is doing some update a while ago and he heard some customer was able to have QB to do a back end reset. I guess I'll try to call again to see if this is possible. Otherwise, please add me to the list of people that the connection is also broken. 

Hello, Khristi.

I understand that linking your Discover bank account to QBO is important for managing your business effectively. We apologize for the delay in fixing this issue. Please be assured that we will add you to our list of affected users and work towards a prompt and satisfactory resolution of this matter.
 

After a thorough investigation and checking with relevant tools and INV-93469 information shared by your colleagues, I have noticed the reported issues about "You do not have any accounts that are eligible to link at this time" in QuickBooks Online is still under investigation. Rest assured that our software engineers are working diligently to investigate the root cause of this problem. They employ all available resources and expertise to identify the underlying issue and implement a prompt solution. 

Please note that this is a high-priority issue, and we are doing everything in our capacity to resolve it at the earliest. We understand how important it is for you to access your bank accounts in QuickBooks Online, and we apologize for the inconvenience this may have caused you. 
 

In the meantime, for those who have been affected, please don't hesitate to reach out to our Customer Care Team. They will be able to add you to our list of affected users so that you can stay updated on our progress, keep you in the loop, and deliver updates as soon as they become available.

1. Click Help (?).
2. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still Talk to a human.
   • Tap Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

Meanwhile, you want to upload transactions manually. This way, you can keep your financial records up to date. Please refer to this article: Manually upload transactions into QuickBooks Online.

Once you manually add transactions, you can begin categorizing and reconciling your account. By completing both categorization and reconciliation, you can keep your financial statements organized and accurate, making it easier to track your expenses and make informed financial decisions.

Rest assured that we will keep you updated on the progress of the investigation and the solution. We appreciate your patience and understanding in this matter. Have a great day!

BTW: For additional info, for me the system failures to Discover began on 2023-10-02 so we have almost 2 months of no transactions. When they fix this will it reload all transactions that were missed. Also, if we manually load transactions from a csv, will they dedup against ones we already have or will we need to clear these up. Also, will a partial refund be issues on accounts due to lack of service?

Hi there, bgold.

I understand how this behavior impacts your business. I want to ensure that we take this matter seriously and are committed to addressing it timely. As the investigation is still ongoing, our engineers are working together to gather a resolution as quickly as possible. 

Once we resolve the ongoing issue, yes, QuickBooks will reload your bank entries automatically. Most banks download transactions up to 90 days old only. 

If you'd like to prepare an Excel CSV file to keep track of your bank entries, ensure you pick the start date correctly. Track the oldest and newest transactions in your account to avoid duplicate entries.

Here's how:

1. Go to the Gear icon, then select Chart of Accounts.
2. Find your bank or credit card account.
3. Tap on View register.
4. Find and write down the date of the oldest transaction. Usually, the oldest transaction is the opening balance.

Then, get the transactions from your bank.

1. Sign in to your bank or credit card's website.
2. Follow your bank's instructions to download CSV files of your transactions to your computer.
3. Check the date range for the download. 
4. Download your transactions and save the file in an easily accessible location.

Once done, review the file format and size, then manually upload the transactions.

If you notice duplicate entries from the manual and automatic upload, immediately exclude them from your records.

On the other hand, I'm adding this material for more hints while reviewing your downloaded bank and credit card transactions in our system: Categorize online bank transactions in QuickBooks Online.

You can also reconcile your accounts regularly to compare each transaction with the ones entered into QuickBooks and your statements.

Count on me if you need further help with your banking data. Just drop a comment below. I'm just a few clicks away to help you once more.

I have already canceled my QB. As a business I can’t not this issue, and waiting is not an option I already waiting for month and it’s just to late. 

What other accounting software did you go with? I was looking at Quicken or Xero, this Discover Card issue is taking to long (mine disconnect in Aug).  

what else have you found that is working with discover. Last week I got a support email telling me to delete the Discover account that was not working and readd a new one but after following that and losing data the same error message still continues. This is pretty problematic as Discover is my main business use case.

Mine has stopped since end of August. I have just noticed it.

I guess we can try to upload data with a spreadsheet?? but thats a lot of work