Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
I have all of my passwords saved in a safe location and, for some reason, my Quickbooks Community password is not working and I cannot find a way to access or change it. I keep having to log in with a code texted to my phone. How can I fix this?
Thank You
Hello, @hiline1.
This process is known as two-factor authentication, which adds a layer of security to your devices or online accounts, making it difficult for attackers to hack them.
You may have enabled the 2-step verification in your Intuit Account. That's why every time you log in to your account, you'll need a code texted to your phone. Rest assured, I have the steps that we can perform to turn it off.
Here's how:
I've provided some screenshots below for your visual preferences.
Additionally, you can check out this article to learn what to do if you can't sign in to your QuickBooks or TurboTax products: Recover your Intuit Account.
Let me know if you need further assistance with your logins in the Community or any QuickBooks-related concerns. It's always our pleasure to help you. Keep safe.
Pretty sure thats not the case. Every time I type my password it says incorrect password. So I can only log in by accepting a text code and entering it.
I appreciate you returning to this thread and providing an update about your concern, @hiline1.
Let me chime in and provide information for you to access or change your QuickBooks Community password.
As my colleague RogelioL said, be sure to turn off the 2-step verification in your Intuit Account. Also, since you can log in through text code, I suggest to just update or reset your password. If you still have access to your phone or email on file, you can still retrieve your account details. Follow the steps below to regain access to your account.
For more detailed information, refer to this article: Recover your Intuit Account if you can't sign in.
I'll also add this article to guide you to update or change your email address, user ID, password, and other information for your QuickBooks, TurboTax, or Credit Karma products: Update or change your Intuit Account sign-in information.
If you have clarifications about resetting your password, please leave a reply below. We're always available to attend to your concerns.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here