My company has been unable to use Bill Pay or Payroll for 10 days now. We have 3 or more cases open. How do we get this solved?

I can point you in the right direction, @Samuel Dominico.

I took a look into your account and see that you've contacted support for this issue. While I can't go into the details of your account publicly on this Community forum, I can see that there's an expert currently investigating your case. 

To get more details on this investigation, you'll need to reach back out to our live Support Team. This way, one of our agents can review your account in a secure environment and discuss the details with you privately. 

Here's how you can connect with our team directly:

1. Log in to your QBO account.
2. Click (?) Help.
3. Select the Search tab and hit Contact Us.
4. Pick or enter brief details about your concern. Then, press Continue.
5. Choose a way to connect with our team:
   • Start a chat with a support expert.
   • Get a call back from the next available expert.

Please let me know if there is anything else I can assist you with. Take care! 

@Samuel Dominico 

You can use Melio as the backup option to pay bills, sync with QBO and get cashbacks.

https://quickbooks.intuit.com/learn-support/global/manage-suppliers-and-expenses/pay-bills-online/01...